Mitchell Frania
Providence,RI
Summary
Dynamic General Manager with extensive experience in hospitality management, specializing in club operations and leadership. Expertise in budgeting and cost control fueling profitability while delivering high-quality service. Focused on fostering a welcoming environment and driving operational excellence through effective team management.
Overview
23
23
years of professional experience
Work History
General Manager
Hope Club
Providence, RI
08.2017 - Current
- Directed overall club operations, aligning daily activities, staffing, and service standards with ownership goals while maintaining a warm, welcoming environment for members, guests, staff and vendors.
- Oversaw member and guest experiences, resolving service issues, responding to feedback, and coordinating with bar, floor, and security teams to ensure seamless events and efficient peak-hour operations.
- Managed budgeting and cost control for the club, monitoring revenue and expenses, authorizing purchases, and adjusting labor and inventory levels to support profitability and long-term sustainability.
- Led recruitment, training, and scheduling of front-of-house, back-of-house, housekeeping, and maintenance staff, setting performance expectations and coaching team members for consistent, high-quality service.
- Enforced club policies, health and safety guidelines, and regulatory requirements, conducting regular walkthroughs and meetings to address risks, maintain compliance, and protect the club's reputation.
- Supervised housekeeping staff to maintain cleanliness across all clubhouse areas, including member dining areas, private function rooms, overnight guest rooms, and employee spaces.
Assistant General Manager
Hope Club
Providence, RI
01.2004 - 08.2017
- Ensured efficient club operations through effective daily management focused on member satisfaction.
- Implemented staff training programs, improving service quality and overall performance.
- Oversaw scheduling to align staffing levels with peak activity periods and events.
- Developed marketing strategies that attracted new members and improved retention rates.
- Resolved member inquiries and complaints to foster a welcoming atmosphere.
- Worked alongside hotel staff to ensure seamless guest check-in and check-out experiences.
- Maintained knowledge of hotel services, amenities, and local happenings to enhance service delivery.
- Provided assistance with luggage storage and retrieval for guest convenience.
Education
Bachelor of Science - Food Service Management
Johnson & Wales University
Providence, RISkills
- Budget management
- Customer experience
- Service quality improvement
- Team leadership
- Effective communication
- Conflict resolution
- Performance coaching
- Time management
- Staff training and development
- Vendor relationships
- Staff supervision
- P&L management
- Property operations management
- Regulatory Compliance
Timeline
General Manager
Hope Club
08.2017 - Current
Assistant General Manager
Hope Club
01.2004 - 08.2017
Bachelor of Science - Food Service Management
Johnson & Wales University