Mitchell Gresley
Columbus,Ohio
Summary
Results-driven district and regional leader with deep experience in multi-state operations, team development, and performance optimization. Known for building accountable teams, improving profitability, and leading complex, regulated businesses through growth and change.
Overview
7
7
years of professional experience
Work History
District Manager
H&R Block
Columbus, OH
08.2025 - Current
- Directed operations for highest-volume district in region, managing performance across 30 offices.
- Facilitated team dynamics among 10 multi-unit team leaders, 3 team leaders, and 300 seasonal staff, promoting collaboration and driving high performance.
- Led recruitment, professional development, and retention initiatives for tax professionals, ensuring a skilled and motivated workforce.
- Drive top-line revenue growth through targeted strategies focused on return volume, product attachment rates, and client conversion
- Oversaw compliance operations to ensure adherence to IRS regulations and standards.
- Executed P&L management by meticulously budgeting for supplies, facility maintenance, local marketing, labor costs, and various operational expenses to drive financial optimization.
District Manager
Ideal Image
OH/IN/KY/MI
05.2023 - 08.2025
- Oversaw and coordinated tasks across two operational units in each clinic, focusing on optimizing performance.
- Led initiatives across four state clinics focused on boosting sales performance, enhancing customer satisfaction, and developing team capabilities.
- Introduced consultative selling techniques, resulting in an 6% QoQ increase in revenue through strategic alignment of clinic objectives.
- Facilitated comprehensive training sessions for nurse practitioners, focusing on expanding service capabilities in various aesthetic modalities.
- Analyzed operational processes through routine audits and compliance reviews to guarantee adherence to established regulatory and brand guidelines.
- Drove performance beyond annual operating plan (AOP) through the development and execution of strategic initiatives aligned with key performance indicators (KPIs).
Regional Retail Director
Cresco Labs
OH/NY/MA
06.2021 - 02.2023
- Oversaw operational revenue and compliance for 20+ dispensaries, ensuring adherence to regulations and maximizing profitability.
- Directed regional team comprising 3 district managers, 2 regional buyers, and 1 operations manager, ensuring effective leadership for approximately 250 employees.
- Spearheaded strategic expansion initiatives, overseeing acquisition and integration of dispensaries across OH, PA, MA, and FL.
- Led consulting pilot to advance social equity licenses, driving innovation and market inclusion.
- Designed and implemented incentive programs to enhance employee morale and drive sales performance.
- Secured recognition as 'Best Dispensary' by CityBeat for three consecutive years (2021–2023).
District Manager
Starbucks Coffee Company
Cleveland, Ohio
11.2019 - 06.2021
- Oversaw operations of 15–17 high-volume retail locations, implementing retention-focused initiatives to enhance employee stability.
- Attained top regional ranking in drive-thru service efficiency and food sales performance.
- Facilitated promotion of 14 internal leaders to store manager positions through strategic succession planning.
- Enhanced execution and adoption of corporate initiatives through strategic communication channels.
Area Manager
ULTA Beauty
Cleveland, Ohio
11.2018 - 12.2019
- Directed training initiatives and operational excellence strategies across 13 stores.
- Enhanced salon profitability by implementing targeted stylist coaching and strategic service promotions.
- Spearheaded operational workshops to enhance store execution and optimize customer service delivery.
Education
Bachelor of Science - Organizational Leadership
Arizona State University
High School Diploma - undefined
North Royalton High School
Skills
- Change Management
- Operational Excellence
- Customer Engagement
- Strategic Partnerships
Timeline
District Manager
H&R Block
08.2025 - Current
District Manager
Ideal Image
05.2023 - 08.2025
Regional Retail Director
Cresco Labs
06.2021 - 02.2023
District Manager
Starbucks Coffee Company
11.2019 - 06.2021
Area Manager
ULTA Beauty
11.2018 - 12.2019
Bachelor of Science - Organizational Leadership
Arizona State University
High School Diploma - undefined
North Royalton High School