Mitchell James Seedenburg
Phoenix,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Five Below
Phoenix, AZ
03.2023 - Current
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Monitored customer service performance metrics and created reports for senior management review.
- Developed and implemented merchandise strategies to increase sales.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
Guest Advocate
Target
Phoenix, AZ
03.2021 - 12.2022
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
Customer Service Representative
Progressive Leasing
Phoenix, AZ
03.2020 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate of Arts - Secondary Education
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- Data Entry
- Leadership
- Computer Skills
- Public Speaking
- Self-Directed
- Dependable and Responsible
- Organizational Skills
- Problem Resolution
Timeline
Customer Experience Manager
Five Below
03.2023 - Current
Guest Advocate
Target
03.2021 - 12.2022
Customer Service Representative
Progressive Leasing
03.2020 - 01.2021
Associate of Arts - Secondary Education
Maricopa Community Colleges - Estrella Mountain Community College