Mitleen Kelly
Hopewell,VA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Burlington and Sam's Club. Known for exceptional customer assistance and a strong work ethic, I excel in high-pressure environments while maintaining professionalism. Proven ability to handle transactions accurately and resolve customer concerns, ensuring satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Cashier
Sam's Club
Colonial Heights, VA
06.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
Material Handler
Church & Dwight
Chesterfield, VA
03.2019 - 03.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Customer Service Cashier
Burlington
New York, NY
03.2015 - 03.2018
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
Diploma -
Virginia Randolph's Community High School
Henrico Va07.2006
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Professionalism and courtesy
Timeline
Cashier
Sam's Club
06.2021 - 03.2023
Material Handler
Church & Dwight
03.2019 - 03.2021
Customer Service Cashier
Burlington
03.2015 - 03.2018
Diploma -
Virginia Randolph's Community High School