Summary
Overview
Work History
Education
Skills
Timeline
Server

Miyana Smith

Milford,OH

Summary

Adept in guest relations management and POS operation, I excel in high-pressure environments, as demonstrated at Kohls where I enhanced customer satisfaction through effective problem resolution. My expertise in hospitality service, backed by a proven track record at Topgolf, ensures superior guest experiences and operational efficiency.

Overview

6
6
years of professional experience

Work History

Server

Topgolf
09.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Cashier

Kohls
09.2021 - 11.2022
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Food Service Worker

Kings Island Amusement Park
02.2019 - 07.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

GED -

Milford High School
Milford, OH
05.2022

Skills

Guest relations management

Timeline

Server

Topgolf
09.2023 - Current

Customer Service Cashier

Kohls
09.2021 - 11.2022

Food Service Worker

Kings Island Amusement Park
02.2019 - 07.2019

GED -

Milford High School

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Miyana Smith