Michelle Fernandez
Miami,FL
Summary
Experienced in all types of service techniques; bringing enthusiasm, dedication and a hard work ethic. Knowledgeable about food and wine pairings that bring out flavors in dishes. With extensive knowledge in craft beer. Committed to creating a five-star experience for all customers. Versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Looking to fulfill a position in a highly motivating, high energy environment which will allow me to utilize my customer service skills and provide opportunity for growth.
Overview
13
13
years of professional experience
Work History
Head Server
Kush by Lokal
Miami, FL
09.2020 - Current
- Delivered exceptional, friendly and fast services.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Trusted with all matters concerning my establishment and setting a high standard of workmanship.
Head Server
Yardbird Southern Table And Bar
Miami Beach, FL
11.2017 - 02.2020
- Met or exceeded sales targets on consistent basis with proactive promotional strategies.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Wrote, optimized and monitored training processes.
Server
Lokal
Coconut Grove, FL
11.2016 - 02.2018
- Strongly passionate about the use of sustainable farm-to-table techniques and locally sourced ingredients
- Knowledgeable of craft beer and styles.
- Greeted customers, answered questions, and recommended specials to increase profits.
Bartender
Flanigans Seafood Bar And Grill
Hialeah, FL
01.2011 - 08.2015
- Customer oriented with high focus on delivering quality service
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards
- Kept current daily inventory of alcohol and assisted with monthly inventory
Skills
- High Volume Dining
- Intuitive Leader
- Service Oriented
- High Work Ethic
- Motivated
- Team Player
- Driving Revenue
- Bilingual in English and Spanish
Timeline
Head Server
Kush by Lokal
09.2020 - Current
Head Server
Yardbird Southern Table And Bar
11.2017 - 02.2020
Server
Lokal
11.2016 - 02.2018
Bartender
Flanigans Seafood Bar And Grill
01.2011 - 08.2015