Mónica Galván
Union City,NJ
Summary
Detail-oriented server with strengths in order processing, payment handling, and customer service. Exceptional ability to manage high volumes of orders while ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Server
Benny Tudinos
Hoboken, New Jersey
06.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Took and processed customer orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and managed payments with precision.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Agave Grill
Union, New Jersey
07.2019 - 05.2022
- Coordinated with kitchen staff to manage timely food delivery and presentation.
- Handled customer inquiries and complaints to maintain high satisfaction levels.
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed multiple tables efficiently during busy shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Taquerias Veracruz
Union City, New Jersey
10.2016 - 06.2019
- Took and processed customer orders accurately and efficiently.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Restocked service areas with necessary supplies during slow periods. with supplies during slow periods.
Server
BRISAS
Union City, New Jersey
05.2014 - 09.2016
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Resolved customer complaints promptly to ensure satisfaction.
- Assisted in training new servers on restaurant protocols and procedures.
- Maintained cleanliness and organization of dining area and service stations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared drinks according to standard recipes.
Skills
- POS operation
- Order processing
- Payment processing
- Menu knowledge
- Customer service
- Teamwork
Timeline
Server
Benny Tudinos
06.2024 - Current
Server
Agave Grill
07.2019 - 05.2022
Server
Taquerias Veracruz
10.2016 - 06.2019
Server
BRISAS
05.2014 - 09.2016