Moatasim Rehman
Fords
Summary
Dynamic healthcare professional with a Master of Health Administration degree from New York University; a medical degree; and several years of leadership experience in healthcare operations and client success. Passionate about advancing digital health innovations that bridge technology, business strategy, and patient-centered care. Proven ability to implement AI-driven solutions, remote patient monitoring, and customer relationship management (CRM) systems to improve patient engagement and streamline workflows. Skilled in leading cross-functional teams, building strategic partnerships, and using data-driven strategies to improve performance and clinical outcomes.
Overview
7
7
years of professional experience
Work History
Director of Business Development
Personal Touch Home Care
01.2024 - 02.2025
- CRM Implementation: Led the launch and integration of CRM systems, improving workflows for customers and increasing engagement tracking by 88%.
- Strategic account management: Established and maintained relationships with key referral partners, ensuring customer retention and growth opportunities.
- KPI Tracking & Quality Improvement: Monitored customer engagement metrics, referral conversion rates, and service outcomes to drive process improvements.
- Cross-Functional Leadership: Collaborated with intake, operations, and marketing teams to align business development with customer needs and organizational strategy.
- Renewal & Account growth: Identified sales opportunities, leading to increased contract renewals, including value-based purchasing and designation as preferred home care provider, driving service expansion.
- New Business Development: Co-created a proposal for a new line of business with a team member, explored new revenue opportunities for the organization.
Home Care Consultant (Account Manager)
Personal Touch Home Care
10.2023 - 01.2024
- Customer Success & Retention: Developed long-term referral partnerships by understanding customer needs, implementing tailored solutions and ensuring high satisfaction.
- Referral Growth: Increased referral admissions by 25% in the first three months. Secured a position as one of the top home care providers for the Manhattan VA and NYP hospital system.
- Cross-Selling & Expansion: Partnered with business development teams to introduce new services to existing clients, contributing to revenue growth.
Intake Liaison
VNS Health
01.2018 - 10.2023
- Referral Workflow Optimization: Created and optimized workflows for intake referrals during the transition to remote work amidst COVID-19, enhancing response time and referral accuracy.
- Educational Initiatives: Developed resources to educate partners (e.g., NYU Langone) on home care services, strengthening collaborative partnerships and improving the referral experience.
Education
Master of Health Administration -
New York University
05.2025
Doctor of Medicine (MBBS/MD) - undefined
Xi'An Jiaotong University, School of Medicine
06.2015
Skills
- Microsoft Office
- Google Suite
- CRM Software
- SaaS
- Tableau
- EMR Systems
- EHR Systems
Timeline
Director of Business Development
Personal Touch Home Care
01.2024 - 02.2025
Home Care Consultant (Account Manager)
Personal Touch Home Care
10.2023 - 01.2024
Intake Liaison
VNS Health
01.2018 - 10.2023
Doctor of Medicine (MBBS/MD) - undefined
Xi'An Jiaotong University, School of Medicine
Master of Health Administration -
New York University
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