Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohammad Abughanieh

Irving,TX

Summary

Forward-thinking professional with expertise in customer problem resolution and productivity enhancement through product issue analysis. Committed to delivering efficient and courteous solutions for exceptional customer satisfaction. Successful pharmacy technician with extensive experience in accurately filling prescriptions, fostering customer relationships, and promoting teamwork within pharmacy environments. Well-versed in regulatory guidelines and policies related to fraud, waste, and abuse.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

kroger pharmacy
Chappell, TX
11.2022 - Current
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Assisted in training new employees on pharmacy procedures.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Problem Solver

Amazon
Coppell, TX
06.2021 - 08.2022
  • Reduced conflict and divisive behaviors to reach productive solutions.
  • Selected best and most efficient methods to complete on-time deliverables.
  • Made decisions and resolved issues using critical thinking and analytical skills.

Inventory Associate

I&H
Dallas, TEXAS
06.2020 - 05.2021
  • Performed inventory counts and ordered materials.
  • Tracked inventory usage, documented discrepancies and maintained overall count.

Education

Some College (No Degree) - Architecture

Dallas College
Irving, TX

Skills

  • Customer relations
  • Shipping and receiving understanding
  • High-energy attitude
  • Product organization

Certification

  • certified pharmacy tech

Timeline

Pharmacy Technician

kroger pharmacy
11.2022 - Current

Problem Solver

Amazon
06.2021 - 08.2022

Inventory Associate

I&H
06.2020 - 05.2021

Some College (No Degree) - Architecture

Dallas College

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Mohammad Abughanieh