Mohammad Madarati
Garland,TX
Summary
Dynamic professional with a proven track record in property management and marketing, including a pivotal role at The Grove Richland Apartments. Excelled in enhancing resident relations and operational efficiency, leveraging expertise in Microsoft Excel and teamwork. Demonstrated ability to surpass organizational goals through strategic planning and problem-solving, contributing to significant improvements in customer satisfaction and process optimization.
Overview
9
9
years of professional experience
Work History
Leasing Manager
The Grove Richland Apartments
01.2020 - 01.2023
- Assists manager by performing related duties
- Supports staff results by communicating job expectations and planning, monitoring, and appraising job results
- Helps to coach, counsel, and discipline employees
- Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Identify strategic goals by gathering pertinent business, financial service, and operations information
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities and value to job accomplishments
Leasing Agent
Rivertop Apartments
01.2018 - 01.2020
- Assist with the preparation of leases, as well as all move-in and compliance related paperwork
- Welcome customers assess their needs and provide tours of the apartment units and community
- Follow the leasing sales process correctly and ensure resident satisfaction
- Perform move-in inspections with all new residents
- Monitor all traffic at the property and follow up with prospective residents
- Stay on top of current policies and guidelines and assist with maintaining records and resident files in an organized and up-to-date manner
- Collect, record and deposit rent payments, application fees and security deposits appropriately
Concierge Manager
Rivertop Apartments
01.2016 - 01.2018
- Delivers exceptional customer service to guests, owners, and visitors through proactive and friendly assistance, ensuring satisfaction and appropriate follow-up
- Cultivates an extensive knowledge base of local establishments, attractions, transportation options, and airports, enhancing the guest experience
- Fosters positive and professional relationships with vendors and merchants, contributing to a seamless operation
- Provides administrative support to the marketing and sales department, demonstrating strong verbal and written communication skills
- Thrives in a fast-paced environment, displaying a genuine desire to fulfill the needs of others
- Effectively interacts with a diverse range of internal and external stakeholders with tact and diplomacy
- Offers a wide array of recommendations for local and statewide attractions to enhance guest entertainment
- Coordinates correspondence with guests and serves as the site liaison for the services and sales center
Promoter
Promoter Paradise
01.2014 - 01.2016
- Conduct market research to identify trends, competitive landscape, and potential opportunities for the company
- Stay informed about industry developments to provide valuable insights and recommendations
- Develop and implement strategies to promote the company's brand to a wide audience
- Create compelling narratives and presentations that highlight the unique value propositions of the company
Education
Bachelor of Arts - Interior Design
COLLIN COMMUNITY COLLEGE
Plano, TX10-2026
Skills
- Microsoft Excel
- Statistics
- Teamwork
- Solving problems
- Resident relations
- Property Management
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Leasing Manager
The Grove Richland Apartments
01.2020 - 01.2023
Leasing Agent
Rivertop Apartments
01.2018 - 01.2020
Concierge Manager
Rivertop Apartments
01.2016 - 01.2018
Promoter
Promoter Paradise
01.2014 - 01.2016
Bachelor of Arts - Interior Design
COLLIN COMMUNITY COLLEGE
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