Moises Guerrero
Dallas,TX
Summary
Knowledgeable Engineering successful at working in busy, deadline-driven settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Dallas, TX
11.2017 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Sorter
UPS
Dallas, TX
11.2018 - 08.2019
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
Warehouse Worker
Amazon
Hutchins, TX
10.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Engineering
Virgin Hotels Dallas
Dallas, TX
11.2021 - 07.2024
- Enhanced vessel performance through the implementation of advanced structural engineering techniques.
- Prepared complex engineering calculations following standard methods and principles.
- Reduced construction costs with innovative engineering solutions and sustainable materials selection.
- Coordinated high-level technical data and engineering presentations.
- Worked and Communicated effectively with my team to insure a safe and proper environment.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX06.2017
Skills
Detail Orientated
Work independently
Communicate effectively
Timeline
Engineering
Virgin Hotels Dallas
11.2021 - 07.2024
Warehouse Worker
Amazon
10.2019 - 01.2020
Package Sorter
UPS
11.2018 - 08.2019
Customer Service Representative
Lowes Home Improvment
11.2017 - 06.2018
High School Diploma -
Dallas Can Academy