Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mollie Tenpenny

Summary

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Overview

9
9
years of professional experience

Work History

Concierge

The Liberty Group Apartment Staffing
06.2025 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.

Photographer

Souvenir Photograph
11.2024 - 12.2024
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Took photos from different angles and perspectives to capture perfect images.
  • Selected and set up appropriate props, backdrops, and lighting.

Summer Staffer

Ridgecrest Conference Center
05.2024 - 08.2024
  • Maintained clean and neat areas for customers and employees.
  • Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
  • Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.

Photographer

Souvenir Photograph
11.2023 - 12.2023
  • Captured joyful moments of children with Santa Claus during the holiday season.
  • Interacted warmly with families, ensuring a positive experience.
  • Managed a festive photo set, maintained a consistent work flow during peak hours, and promoted and sold photo packages.
  • Contributed to creating cherished memories for families during the festive seasons.

Teaching Assistant

Stonebrook Day School
09.2021 - 08.2022
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Assisted in creating a welcoming and inclusive environment for all children by promoting respect, empathy, and understanding among peers.
  • Fostered creativity and imagination through engaging storytelling sessions, enriching each child''s development process.

Maintenance Crew Member

Belle Aire Baptist Church
08.2016 - 08.2021
  • Followed routine maintenance checklist.
  • Demonstrated strong attention to detail in addressing spills or stains promptly, preventing damage to flooring or furnishings.
  • Maintained a secure work environment by ensuring all doors and windows were locked after completing tasks in designated areas.
  • Improved office cleanliness by thoroughly vacuuming, mopping, and dusting all areas on a daily basis.
  • Upheld exceptional standards of cleanliness throughout the facility, resulting in an inviting workspace for employees and visitors alike.

Education

No Degree - Arts

Motlow State Community College, Smyrna,TN
Smyrna, TN

Certification of Technical Studies - Administrative Office Technology/ Graphic Design

Tennessee College of Applied Technology,Murfreesboro,TN
Murfreesboro, TN
12-2018

High School Diploma -

Gateway Christian School
Memphis, TN
05-2016

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Telephone etiquette
  • Proactive attitude
  • Detail-oriented approach
  • Safety procedures
  • Administrative support
  • Conflict resolution
  • Reliable punctuality
  • Vendor interaction

Timeline

Concierge

The Liberty Group Apartment Staffing
06.2025 - Current

Photographer

Souvenir Photograph
11.2024 - 12.2024

Summer Staffer

Ridgecrest Conference Center
05.2024 - 08.2024

Photographer

Souvenir Photograph
11.2023 - 12.2023

Teaching Assistant

Stonebrook Day School
09.2021 - 08.2022

Maintenance Crew Member

Belle Aire Baptist Church
08.2016 - 08.2021

No Degree - Arts

Motlow State Community College, Smyrna,TN

Certification of Technical Studies - Administrative Office Technology/ Graphic Design

Tennessee College of Applied Technology,Murfreesboro,TN

High School Diploma -

Gateway Christian School

Similar Profiles

CREATE PROFILE