Molly Costa
Dover
Summary
I am dedicated to making a positive impact on peoples lives and helping them pave a path for a brighter future. I have experience with team leadership, strategic planning, and operational management. I always utilize effective communication and organizational skills to drive project success. I have a strong track record of fostering productive work environments and achieving set goals. I am eager to grow professionally and welcome feedback to enhance my contributions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Lago's Ice Cream
08.2013 - Current
- Managed daily operations, including scheduling, inventory management, and customer service requests.
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs.
- In charge of hiring and conducting training sessions for onboarding employees.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
- Led a team of 10-12 employees, providing guidance and support to ensure efficient operations.
Pre-Licensed Clinician
Ellie Mental Health
01.2025 - 03.2025
- Conducted comprehensive assessments to identify client needs and develop personalized treatment plans
- Supported clients in crisis situations by providing immediate intervention and implementing safety plans
- Maintained accurate clinical documentation in compliance with legal regulations and agency policies
- Participated in regular supervision sessions to enhance professional growth and ensure adherence to ethical guidelines
- Collaborated with psychiatrists, psychologists, nurses, and other healthcare professionals to provide integrated care for individuals with complex mental health conditions
Internship
Division of Children Youth and Family Services
07.2024 - 10.2024
- Actively involved in making action plans with families to address their specific needs and goals.
- Created safety plans whenever a concern came in as a referral, ensuring the well-being of the children involved.
- Provided motivational support for clients seeking to change their lives was a key part of my role, helping them stay focused and positive.
- Contacted collaterals to gather crucial information on families, ensuring that we had a comprehensive understanding of their situations.
Relief Staff
Dover Children's Home
01.2023 - 10.2024
- Addressed resident concerns promptly and effectively, resolving conflicts in a fair and diplomatic manner
- Maintained accurate records of incidents, disciplinary actions, maintenance requests, room assignments, etc
- Developed positive relationships with residents through regular communication channels such as meetings or one-on-one interactions
- Provided direct support and guidance to at-risk youth, promoting their emotional well-being and personal development
- Implemented individualized care plans for each youth, addressing their unique needs and goals
- Assisted in crisis intervention situations, employing de-escalation techniques to ensure the safety of both staff and youth
Internship
Dover Children's Home
11.2023 - 02.2024
- Worked directly under the Executive Director, attending directors' meetings and board of directors' meetings.
- Joined the Juvenile Justice Reform Committee where I belonged to the Youth and Families subcommittee. For this committee I independently conducted research on New Hampshire's help line 211 and identified gaps in the services provided.
- Providing one on one support to residents to complete assessments, budgets, meal plans, and post care plans.
- Additionally, I helped the kids build essential life skills, such as cleaning, organization, time management, and nutrition, fostering their independence and well-being.
Education
Master's degree - Social Work
Chamberlain University
10.2024
Bachelor's degree - Theatre Dance
University of New Hampshire-Main Campus
Durham, NH05.2020
Skills
- Crisis Intervention
- Mental Health Counseling
- Communication skills
- Motivational Interviewing
- Documentation Development and Review
- Curriculum Development
- Empathy
- Social Media Management
Certification
- AED Certification
- Driver's License
- First Aid Certification
Timeline
Pre-Licensed Clinician
Ellie Mental Health
01.2025 - 03.2025
Internship
Division of Children Youth and Family Services
07.2024 - 10.2024
Internship
Dover Children's Home
11.2023 - 02.2024
Relief Staff
Dover Children's Home
01.2023 - 10.2024
Manager
Lago's Ice Cream
08.2013 - Current
Master's degree - Social Work
Chamberlain University
Bachelor's degree - Theatre Dance
University of New Hampshire-Main Campus
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