Molly Costa
Dover
Summary
I am dedicated to making a positive impact on peoples lives and helping them pave a path for a brighter future. I have experience with team leadership, strategic planning, and operational management. I always utilize effective communication and organizational skills to drive project success. I have a strong track record of fostering productive work environments and achieving set goals. I am eager to grow professionally and welcome feedback to enhance my contributions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Lago's Ice Cream
Rye, NH
08.2013 - Current
- Managed daily operations, including scheduling, inventory management, and customer service requests.
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs.
- In charge of hiring and conducting training sessions for onboarding employees.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
- Led a team of 10-12 employees, providing guidance and support to ensure efficient operations.
Pre-Licensed Clinician
Ellie Mental Health
Portsmouth, NH
01.2025 - 03.2025
- Conducted comprehensive assessments to identify client needs and develop personalized treatment plans
- Supported clients in crisis situations by providing immediate intervention and implementing safety plans
- Maintained accurate clinical documentation in compliance with legal regulations and agency policies
- Participated in regular supervision sessions to enhance professional growth and ensure adherence to ethical guidelines
- Collaborated with psychiatrists, psychologists, nurses, and other healthcare professionals to provide integrated care for individuals with complex mental health conditions
Internship
Division of Children Youth and Family Services
Portsmouth, NH
07.2024 - 10.2024
- Actively involved in making action plans with families to address their specific needs and goals.
- Created safety plans whenever a concern came in as a referral, ensuring the well-being of the children involved.
- Provided motivational support for clients seeking to change their lives was a key part of my role, helping them stay focused and positive.
- Contacted collaterals to gather crucial information on families, ensuring that we had a comprehensive understanding of their situations.
Relief Staff
Dover Children's Home
Dover, NH
01.2023 - 10.2024
- Addressed resident concerns promptly and effectively, resolving conflicts in a fair and diplomatic manner
- Maintained accurate records of incidents, disciplinary actions, maintenance requests, room assignments, etc
- Developed positive relationships with residents through regular communication channels such as meetings or one-on-one interactions
- Provided direct support and guidance to at-risk youth, promoting their emotional well-being and personal development
- Implemented individualized care plans for each youth, addressing their unique needs and goals
- Assisted in crisis intervention situations, employing de-escalation techniques to ensure the safety of both staff and youth
Internship
Dover Children's Home
Dover, NH
11.2023 - 02.2024
- Worked directly under the Executive Director, attending directors' meetings and board of directors' meetings.
- Joined the Juvenile Justice Reform Committee where I belonged to the Youth and Families subcommittee. For this committee I independently conducted research on New Hampshire's help line 211 and identified gaps in the services provided.
- Providing one on one support to residents to complete assessments, budgets, meal plans, and post care plans.
- Additionally, I helped the kids build essential life skills, such as cleaning, organization, time management, and nutrition, fostering their independence and well-being.
Education
Master's degree - Social Work
Chamberlain University
10.2024
Bachelor's degree - Theatre Dance
University of New Hampshire-Main Campus
Durham, NH05.2020
Skills
- Crisis Intervention
- Mental Health Counseling
- Communication skills
- Motivational Interviewing
- Documentation Development and Review
- Curriculum Development
- Empathy
- Social Media Management
Certification
- AED Certification
- Driver's License
- First Aid Certification
Timeline
Pre-Licensed Clinician
Ellie Mental Health
01.2025 - 03.2025
Internship
Division of Children Youth and Family Services
07.2024 - 10.2024
Internship
Dover Children's Home
11.2023 - 02.2024
Relief Staff
Dover Children's Home
01.2023 - 10.2024
Manager
Lago's Ice Cream
08.2013 - Current
Master's degree - Social Work
Chamberlain University
Bachelor's degree - Theatre Dance
University of New Hampshire-Main Campus