Molly Spadt
Des Moines
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
18
18
years of professional experience
Work History
STORE MANAGER
Starbucks
Des Moines
06.2022 - 02.2025
- Managed store operations while leading Baristas to deliver exceptional customer experiences.
- Oversaw inventory control, cash management, and labor monitoring to optimize efficiency.
- Reviewed monthly profit and loss reports, adjusting expenses to align with financial goals.
- Completed hiring, onboarding, and training processes for new partners.
- Provided coaching and feedback, facilitating developmental opportunities for partners.
- Maintained partner files, issuing corrective actions when necessary.
AREA SALON DIRECTOR
Sun Tan City
Kearney
03.2021 - 01.2022
- Managed and monitored the operations of two salons.
- Supervised and directed the tanning consultants, including coaching, and sales performance reviews.
- Made staffing decisions such as hiring, training, coaching, and scheduling.
- Ensured client satisfaction and quality of client experience, monitored and motivated staff to achieve performance goals, handled minor maintenance issues, ensured the cleanliness of salons, and managed safety and security within the salon.
- Utilized social media for recruiting staff, attracting potential new clients, and promoting current specials.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' needs.
PRESTIGE SALES MANAGER
Ulta Beauty
Lincoln
04.2019 - 11.2020
- Reviewed Prestige sales goals, and regularly checked reports to ensure goals were being met.
- Identified any areas of opportunity, and developed a strategy for improvement.
- Hired and developed a team of Prestige Beauty Advisors and Boutiques to help drive sales by sharing and demonstrating product knowledge, while working together to recommend the best products for each person.
- Planned, prepared, and executed all Prestige store events.
- Communicated with account executives and created excitement in-store surrounding upcoming events.
- Coached the entire staff on booking appointments and generating interest in the event.
- Established a game plan for the event involving all associates in order to make the event a memorable experience for each guest.
- I previewed the schedule each day, made any adjustments, and managed attendance.
- Recognized top performers and identified which associates needed coaching in order to meet expectations.
- Responsible for various processes, such as managing payroll, opening and end-of-day reports, and adapting to any unexpected issues that arise.
- Led weekly meetings with the sales team to review progress towards goals and objectives.
- Implemented strategies for upselling products and services to existing customers.
ASSISTANT MANAGER
Buckle
Lincoln
08.2018 - 04.2019
- Active in recruiting, onboarding, training, and developing new hires.
- Used the provided company training materials to help new hires learn and understand Buckle's culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained a positive, high-energy work environment while ensuring each guest has a positive experience.
- Lead by example when building sales presentations, meeting Buckle card expectations, and making guest loyalty calls.
- Analyzed sales data to identify trends and adjust strategies accordingly.
LANCOME COUNTER MANAGER
Dillards
Lincoln
06.2017 - 08.2018
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coached beauty advisors on product knowledge, performance, and service behaviors.
- Managed and executed all customer events held at the store, including preselling and Gift with Purchase at the counter.
- Maintained frequent communication with Lancôme's Field Sales and Training Executives, and the Department Manager.
- Regularly attended Lancôme-hosted seasonal training seminars twice a year and/or digital learning modules.
- Managed cleaning, re-stocking, and moving boxes with the team to meet visual standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
ADMINISTRATIVE SECRETARY
Nebraska Game and Parks Commission
Lincoln
01.2016 - 05.2017
- Collected and processed payroll for the division bi-weekly
- Completed various budget documents for division and forwards the associated paperwork to Accounting for completion
- Organized logistics of various events for division staff
- This included meeting coordination, lodging reservations, conference registration, and flight itineraries
- Assisted Recreation Planners in the early stages of park plan development
- Tasks included research, data gathering, and collaborating as a group to improve the current planning process
- Responsible for staff compliance on various tasks
- Set task expectations, deadlines, and provided relevant examples
- Followed up with each individual periodically and communicated their progress to division administrator
PRESTIGE SALES MANAGER
Ulta Beauty
Omaha
01.2015 - 01.2016
- Managed Prestige makeup and skincare area
- Responsible for educating both employees and guests on products and services offered, as well as training employees on new items as they are launched
- Maximized sales by demonstrating product and informing guests of what merchandise will best meet their needs
- Partnered with the salon to share information and educate guests on all areas of the store, resulting in a great guest experience
- Met monthly with the General Manager to review and set progress goals
- Communicated directly with vendors to schedule time for store visits and events
- Worked to set guest appointments for upcoming vendor visits to ensure all goals are met
- Organized and cleaned Prestige area, making sure to make or order product testers if necessary
- Completed area set-up to planogram and corporate standards
- Partnered with rest of management team to process return-to-vendor and discontinued items in a timely manner
OPERATIONS MANAGER
Men's Wearhouse
Omaha
01.2007 - 01.2015
- Managed the employees and operations of the formalwear department of a 3.4 million dollar volume store
- Set quarterly goals for the department and communicated the progress with staff to ensure benchmarks were being met
- Worked closely with various local businesses in the wedding industry to maximize our customer base
- This involved community outreach for programs and services we offered, as well as getting a great team organized for participation in Bridal Fairs throughout the year
- Partnered with area schools and organization to generate interest in the company's Dress for Success program
- When a group was interested, an appointment was set and promotional materials were mailed
- The day of the appointment, I gave a presentation which provided details on appropriate interview attire and the importance of looking presentable for a potential employer
- Assisted guests with sales by determining their needs and providing great customer service
- This included building a relationship with the client and utilizing corporate selling techniques to maximize the sale while making sure the guest is happy
- Assisted with interviewing potential employees
- Once hired, I walked them through the onboarding process which included submitting proper documentation and filling out various forms
- Following the onboarding process I then trained new hires on all aspects of the store and job expectations
- Established general guidelines within the store to create and promote a high quality work environment
- Coached at quarterly training meetings and events throughout the district
- This involved teaching and explaining proper product presentation and selling techniques
Education
High School Diploma -
Lincoln Southeast
Lincoln, NESkills
- Product and service sales
- Inventory Control Procedures
- Customer retention
- Staff management
- Performance Monitoring and Evaluation
- Employee development
- Customer Experience Management
- Staff recruitment
- Sales analysis
- Payroll administration
Timeline
STORE MANAGER
Starbucks
06.2022 - 02.2025
AREA SALON DIRECTOR
Sun Tan City
03.2021 - 01.2022
PRESTIGE SALES MANAGER
Ulta Beauty
04.2019 - 11.2020
ASSISTANT MANAGER
Buckle
08.2018 - 04.2019
LANCOME COUNTER MANAGER
Dillards
06.2017 - 08.2018
ADMINISTRATIVE SECRETARY
Nebraska Game and Parks Commission
01.2016 - 05.2017
PRESTIGE SALES MANAGER
Ulta Beauty
01.2015 - 01.2016
OPERATIONS MANAGER
Men's Wearhouse
01.2007 - 01.2015
High School Diploma -
Lincoln Southeast