Molly Wilson
Clawson,MI
Summary
Host with expertise in customer service, delivering exceptional guest experiences and managing seating efficiently. Proficient barista skilled in enhancing customer engagement and streamlining workflows. Experienced in cash handling and food safety compliance, consistently achieving high satisfaction rates and effectively resolving conflicts. Detail-oriented with strong time management skills, capable of maintaining organized operations and anticipating customer needs to support team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Applebee's Grill + Bar
Union City, Tennessee
01.2024 - 04.2024
- Efficiently managed seating arrangements and welcomed guests upon arrival.
- Coordinated reservations to optimize seating and minimize wait times.
- Maintained organized waitlist to ensure smooth guest flow.
- Monitored lobby supplies, restocking as necessary to enhance guest experience.
- Greeted guests and gathered information for seating or waitlist placement.
- Ensured cleanliness of lobby area by regularly wiping down tables and chairs.
- Anticipated customer needs to provide exceptional service.
- Offered special accommodations based on preferences and dining area capacity.
Barista
Tim Hortons
Clawson, Michigan
06.2022 - 12.2023
- Executed beverage preparation tasks with attention to detail and quality standards.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Handled cash transactions accurately and efficiently, ensuring balanced cash registers.
- Maintained compliance with health and safety regulations during food and beverage service.
- Promoted seasonal beverages and menu items to enhance sales and customer engagement.
- Conducted routine equipment maintenance to ensure optimal performance and safety.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Participated in training new baristas on beverage preparation techniques and customer service.
- Optimized workflow by organizing workstations for maximum efficiency during busy shifts.
- Maintained cleanliness of equipment and work areas to meet hygiene standards.
- Developed relationships with regular customers to enhance their experience and loyalty.
Education
Some College (No Degree) - Sociology
Oakland University
Rochester, Michigan, MISkills
- Customer service excellence
- Conflict resolution strategies
- Cash handling expertise
- Food safety compliance
- Time management skills
- Team collaboration
- Customer engagement
Certification
Mental Health First Aid
Timeline
Host
Applebee's Grill + Bar
01.2024 - 04.2024
Barista
Tim Hortons
06.2022 - 12.2023
Some College (No Degree) - Sociology
Oakland University