Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Moneice McNeil

Bridgeport,CT

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

CooperSurgical
08.2021 - 02.2022
  • Coordinated transportation logistics, including scheduling pickups and deliveries, tracking shipments, and resolving any issues or delays
  • Resolved customer inquiries regarding shipment status or delivery issues promptly and professionally
  • Resolved customer inquiries regarding shipment status delivery issues promptly professionally provide exceptional service experience

CSR - Customer Service Representative

Rudy's Limousine
12.2018 - 03.2020
  • Answered incoming phone calls and developed friendly rapport with callers while assisting transportation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Customer Service Representative

Coordinated Transportation Solutions
08.2016 - 12.2018
  • Coordinated and scheduled non-emergency medical transport services for patients, ensuring timely pick-up and drop-off
  • Maintained accurate records of patient information, including medical conditions, special needs, and transportation preferences
  • Responded promptly to customer inquiries, resolving issues or concerns in a professional manner

Education

Certificate - Marketing

Three Rivers Community College
07.2024

Skills

  • Communication skills
  • Phone etiquette
  • Organizational skills
  • Data entry
  • Microsoft Office
  • Customer service
  • Call center experience
  • Order processing
  • Appointment scheduling

Certification

CCAR Professional

Timeline

CSR - Customer Service Representative

CooperSurgical
08.2021 - 02.2022

CSR - Customer Service Representative

Rudy's Limousine
12.2018 - 03.2020

Customer Service Representative

Coordinated Transportation Solutions
08.2016 - 12.2018

Certificate - Marketing

Three Rivers Community College
Moneice McNeil