Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
CooperSurgical
08.2021 - 02.2022
Coordinated transportation logistics, including scheduling pickups and deliveries, tracking shipments, and resolving any issues or delays
Resolved customer inquiries regarding shipment status or delivery issues promptly and professionally
Resolved customer inquiries regarding shipment status delivery issues promptly professionally provide exceptional service experience
CSR - Customer Service Representative
Rudy's Limousine
12.2018 - 03.2020
Answered incoming phone calls and developed friendly rapport with callers while assisting transportation requests.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Customer Service Representative
Coordinated Transportation Solutions
08.2016 - 12.2018
Coordinated and scheduled non-emergency medical transport services for patients, ensuring timely pick-up and drop-off
Maintained accurate records of patient information, including medical conditions, special needs, and transportation preferences
Responded promptly to customer inquiries, resolving issues or concerns in a professional manner