Monica Arguello

Lompoc Valley Medical Center/Lompoc Health

06.2017 - Current

Built rapport with patients through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
Verified insurance coverage to confirm patient coverage for necessary medical services.
Obtained payments from patients and scanned identification and insurance cards.
Answered phone calls and messages for 16 physicians, scheduling appointments, and handling patient inquiries.
Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
Gathered demographic and insurance information to register patients for medical appointments.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
Self-motivated, with a strong sense of personal responsibility.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.

Summary