Monica Castaneda
Houston,TX
Summary
Cheerful server offering 2 years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
7
7
years of professional experience
Work History
Server
I-45 Diner
Houston, Texas
11.2018 - Current
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Served needs of more than Number customers in busy Type environment.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Education
High School Diploma -
Nimitz High School
Houston, TX07.2020
Skills
- To-Go Order Preparation
- Point of Sale Knowledge
- Menu Memorization
- Food Sales and Promotion
- Daily Specials Memorization
- Table Setting Knowledge
- Dining area maintenance
- Cash handling
- Item promotion
- Food running
- Stocking and Replenishing
- Order Accuracy
- Guest Seating Arrangements
- Bill Computation
- Ordering Procedures
- Food and beverage pairings
- Beverage preparation
- Menu presentation
- Performance improvement
Timeline
Server
I-45 Diner
11.2018 - Current
High School Diploma -
Nimitz High School