Monica Contreras
Denton
Summary
Dynamic Scheduling Specialist with a proven track record at Baylor Scott & White Heart Hospital, excelling in patient communication and insurance verification. Adept at managing multiple priorities while maintaining exceptional attention to detail, I consistently enhance operational efficiency and deliver outstanding customer service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Scheduling Specialist
Baylor Scott & White Heart Hospital
Plano, Mckinney, Denton
12.2022 - Current
- Contacts patients or providers for outpatient diagnostic procedures. Contacts patients to schedule outpatient diagnostic procedures.
- Collects patient demographic and insurance information during the scheduling phone call with the provider or patient.
- Validates that the insurance is in network with the provider.
- Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to the scheduled procedure.
- Monitors the inbound orders process to ensure that orders are validated and routed appropriately, and that patients are contacted in a timely manner to schedule the procedure.
- Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
- Responsible for meeting telephone system metrics and any other productivity standards set by the department, including length of call, length of answer time, and number of calls taken within a specific period.
- Greet customers, answer general questions and directed to appropriate locations.
Warehouse Associate
Aldi Distribution Center
Denton
09.2020 - 12.2022
- Efficiently selected and received incoming stock to fulfill store orders promptly.
- Relocated merchandise throughout warehouse per product handling guidelines.
- Organized and sorted merchandise strategically for shipment preparation.
- Maintained cleanliness of warehouse to meet appearance standards and safety requirements.
- Participated in warehouse inventory counts following established guidelines.
- Communicated effectively with peers, suppliers, and leadership to enhance collaboration.
- Provided insights to management regarding process improvements in operations.
- Inspected products and reported quality, safety, and sanitation issues to management.
Preschool Lead Teacher
Primrose Private School
Lewisville
05.2017 - 09.2020
- Supervised daily classroom functions and ensured optimal learning environment for children.
- Assessed individual development needs of each child on an ongoing basis.
- Maintained a well-organized and engaging classroom to foster creativity and exploration.
- Updated bulletin boards regularly to inform parents about class activities and curriculum.
- Coordinated snacks, meals, nap times, and bathroom activities efficiently.
- Supported additional tasks as assigned by Director, enhancing overall program effectiveness.
Legal Assistant/Receptionist Administrator
Manuel Solis Law Firm
El Paso
11.2014 - 04.2015
- Facilitated bilingual communication for immigration cases to enhance client understanding.
- Managed client correspondence and case updates through email and phone outreach.
- Opened new cases by explaining processes, collecting payments, and filing documentation.
- Maintained exceptional organization while working under pressure in a fast-paced environment.
Administrative Clerk
Brookhaven Community College
Farmers Branch
10.2013 - 09.2014
- Answered phone calls to provide immediate assistance and information.
- Scheduled appointments for students with advisors, enhancing accessibility.
- Guided students through online class registration processes.
- Responded to student inquiries regarding campus resources and services.
- Informed new students about registration procedures to ensure a smooth transition.
Shift Leader
Little Caesars
Farmers Branch
07.2013 - 09.2014
- Supervised team members to ensure adherence to job responsibilities, maximizing customer satisfaction and profitability during shifts.
- Motivated and coached team members to enhance workstation efficiency.
- Delivered exceptional customer service to enhance guest experiences.
- Achieved service time goals by completing orders promptly.
- Managed phone calls to facilitate smooth communication.
- Executed cash management duties to maintain financial accuracy.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Adhered to opening and closing procedures for operational consistency.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06-2013
Skills
- Appointment scheduling
- Patient communication
- Insurance verification
- Data entry and order management
- Customer service
- Attention to detail
- Professionalism
- Multitasking skills
- File organization
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Scheduling Specialist
Baylor Scott & White Heart Hospital
12.2022 - Current
Warehouse Associate
Aldi Distribution Center
09.2020 - 12.2022
Preschool Lead Teacher
Primrose Private School
05.2017 - 09.2020
Legal Assistant/Receptionist Administrator
Manuel Solis Law Firm
11.2014 - 04.2015
Administrative Clerk
Brookhaven Community College
10.2013 - 09.2014
Shift Leader
Little Caesars
07.2013 - 09.2014
High School Diploma -
Lewisville High School