Monica Gamino
Yuba City,CA
Summary
Detail-oriented and analytical professional with a diverse background in ambulance dispatch and medical office administration, transitioning into accounting and auditing within the county sector. Possessing a unique combination of skills in emergency response coordination, meticulous record-keeping, and financial management, I bring a strong foundation in both administrative and financial operations. Known for my ability to remain calm under pressure, excellent communication skills, and a commitment to accuracy, I am eager to leverage my experience to ensure fiscal responsibility and enhance operational efficiency within the county's financial departments.
Overview
5
5
years of professional experience
Work History
Dispatcher
Bi-County Ambulance
06.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained detailed records of all calls, dispatches, and communications, ensuring accurate documentation for legal and operational purposes.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Provided clear and concise instructions to callers, offering pre-arrival medical guidance and support while emergency responders were en route.
Opthalmic Photographer
Retinal Consultants
08.2021 - 05.2023
- Conducted high-quality ophthalmic imaging, including fundus photography, fluorescein angiography, optical coherence tomography (OCT), and slit-lamp photography, to assist ophthalmologists in the diagnosis and treatment of eye diseases.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Accurately documented and archived patient images and related data, ensuring compliance with HIPAA regulations and maintaining patient confidentiality.
- Assisted in the training and education of new staff and interns in ophthalmic imaging techniques and equipment usage.
- Collaborated closely with ophthalmologists, optometrists, and other healthcare professionals to ensure accurate and timely capture of diagnostic images.
- Prepared over 50 patients per week for examinations and surgeries.
Shift Lead
Starbucks
11.2019 - 07.2021
- Operated the point of sale (POS) system, handled cash transactions, and balanced the cash register at the end of each shift.
- Supervised daily operations of the store during assigned shifts, ensuring smooth and efficient functioning.
- Successfully managed high-volume periods, maintaining excellent customer service and reducing wait times by 20%.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
Associate of Science - Biology-Allied Health & Natural Sciences
Yuba College
Yuba City01.2021
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Database Management
- Route Navigation
Coursework
- Data Analysis
- Consumer Behavior
- Digital image processing
- Healthcare Ethics
- Medical office procedures
- Managerial Accounting
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Bi-County Ambulance
06.2023 - Current
Opthalmic Photographer
Retinal Consultants
08.2021 - 05.2023
Shift Lead
Starbucks
11.2019 - 07.2021
Associate of Science - Biology-Allied Health & Natural Sciences
Yuba College
Similar Profiles
Jordan BrionesJordan Briones
Emergency Medical Technician at Bi-County AmbulanceEmergency Medical Technician at Bi-County Ambulance
Aneesa SandhuAneesa Sandhu
Dispatcher at Bi County AmbulanceDispatcher at Bi County Ambulance
LORENZO TORIBIOLORENZO TORIBIO
EMT at Bi-County AmbulanceEMT at Bi-County Ambulance