Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Gonzalez

Summary

Versatile Bilingual Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Overview

7
7
years of professional experience

Work History

Cashier Team Lead

Miche Bomber Mix
08.2022 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items, and join reward programs.

Assistant Manager

Airport Food Mart
01.2022 - 05.2025
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Manager

Family Dollar
02.2020 - 01.2022
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cashier

Jack in the Box
01.2018 - 01.2019
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Chavez High School
Houston, TX
05-2020

Skills

  • Conflict resolution
  • Fraud prevention
  • Customer engagement
  • Customer service
  • Multitasking and organization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier Team Lead

Miche Bomber Mix
08.2022 - Current

Assistant Manager

Airport Food Mart
01.2022 - 05.2025

Assistant Manager

Family Dollar
02.2020 - 01.2022

Cashier

Jack in the Box
01.2018 - 01.2019

High School Diploma -

Chavez High School

Similar Profiles

CREATE PROFILE