Monica Lara
San Jacinto,CA
Languages
Spanish
Native or Bilingual
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
3
3
years of professional experience
Education
Bachelor of Arts - Sociology
California State University of Fullerton
Fullerton05.2023
Associate of Arts - Sociology
Chaffey College
Rancho Cucamonga, CA12.2020
Work History
Sales Lead Keyholder
Journeys Shoes
Cabazon, CA
01.2022 - Current
- Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Counted out cash drawers and balanced totals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Tracked and prioritized work orders to meet daily production requirements
- Improved customer service by projecting friendly and knowledgeable attitude.
- Used POS system to process sales, returns, online orders and gift card activations.
Fulfillment Problem Solver
Walmart
Chino, CA
05.2019 - 03.2020
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Inventory data in excel and other programs.
- Completed 1000 orders daily ensuring high accuracy to customer specifications.
Fitting Room Attendant
Marshalls Retail Store
Chino, CA
11.2018 - 05.2019
- Cleaned and maintained fitting rooms regularly.
- Collected discarded merchandise, sorted and returned to display racks.
- Welcomed each customer to fitting room with warm smile and kind words.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Processed information and merchandise through POS register system.
Backroom Associate / Trainer /Barista
Target
Montclair, CA
05.2017 - 10.2018
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Skills
- Strong Communication and Interpersonal Skills
- POS Software
- Inventory Management
- Energy and Physical Stamina
- Billingual in Spanish and English
- Friendly and Helpful
Timeline
Sales Lead Keyholder
Journeys Shoes
01.2022 - Current
Fulfillment Problem Solver
Walmart
05.2019 - 03.2020
Fitting Room Attendant
Marshalls Retail Store
11.2018 - 05.2019
Backroom Associate / Trainer /Barista
Target
05.2017 - 10.2018
Bachelor of Arts - Sociology
California State University of Fullerton
Associate of Arts - Sociology
Chaffey College
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