MONICA LAWHON
Corpus Christi,TX
Summary
Dedicated Service Advisor with a proven track record in delivering exceptional customer service, managing workflow efficiently, and enhancing customer satisfaction through effective communication.
Results-driven professional with over 30 years of experience in service advisory roles. Expertise in workflow management, customer relations, and staff training. Committed to fostering long-term client relationships while maintaining high satisfaction standards.
Overview
1
1
Certification
40
40
years of professional experience
Work History
SERVICE ADVISOR
LITHIA CJDR OF CORPUS CHRISTI
4313 S. STAPLES
01.1995 - Current
- Coordinated service appointments, ensuring timely scheduling and efficient workflow management.
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
- Collaborated with technicians to communicate repair status, enhancing customer satisfaction and trust.
- Developed comprehensive knowledge of automotive products, contributing to informed customer recommendations.
- Trained new staff on service processes and best practices, fostering a collaborative team environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
MANAGER
Godfather's Pizza
Corpus Christi, TX
07.1986 - 08.1994
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Developed staff schedules to align with peak business hours, enhancing operational efficiency.
- Trained and mentored staff on best practices for food preparation and safety standards.
- Implemented inventory control measures to minimize waste and optimize resource allocation.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
FLOUR BLUFF
Corpus Christi, TX05-1984
Skills
- Service scheduling
- Workflow management
- Service estimates
- Automotive diagnostics
- Service upselling
- Vehicle assessment
- Bill preparation
- Estimate preparation
- Product recommendations
- Appointment scheduling
- Listening skills
- Billing management
- Product upselling
Certification
- MASTER CERTIFED ADVISOR , STELLANTIS , [Company Name] - [Timeframe]
Timeline
SERVICE ADVISOR
LITHIA CJDR OF CORPUS CHRISTI
01.1995 - Current
MANAGER
Godfather's Pizza
07.1986 - 08.1994
High School Diploma -
FLOUR BLUFF