Monica Martinez
Rio Rancho,NM
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Wintergreen Lexury Apartments
Albuquerque, NM
12.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted apartment tours for potential tenants and answered questions about property.
- Managed social media accounts and campaigns.
- Created content for promotional materials, including brochures, flyers, and websites.
Assistant Property Manager
Northpointe Village Apartment Home (AMC)
Albuquerque, NM
01.2023 - Current
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Ensured compliance with all applicable laws related to fair housing practices.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Collected first month's rent along with security deposit prior to move-in date.
Manager in Training
Red Lobster
Albuquerque, NM
06.2022 - 01.2023
- Developed and implemented training plans for new employees.
- Conducted performance appraisals to monitor employee progress.
- Provided coaching and mentoring to team members on a regular basis.
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
- Established objectives for individual departments and monitored their progress towards achievement of those goals.
- Facilitated meetings between upper management and staff members to discuss ideas or issues related to operations.
Herbalife Distributor
Fusion Wellness Club
Rio Rancho, NM
02.2022 - 06.2022
- Developed and managed relationships with existing customers to ensure customer satisfaction.
- Created and implemented strategies for increasing sales of products in the assigned region.
- Identified new opportunities and clients to expand business activities.
- Analyzed market trends and competitor activities to identify potential areas for growth.
- Organized promotional events such as trade shows, conferences, seminars to promote products.
- Assessed customer feedbacks about products and services to improve customer service experience.
- Worked closely with marketing team in developing product promotion plans and campaigns.
Assistant Manager
Starmax Deming Theater
Deming, NM
05.2009 - 01.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
High School Diploma -
Horizon High School
El Paso, TX05.2006
Skills
- Housing Regulations
- Security Deposit Refunds
- Relationship Building and Rapport
- Payment Collection
- Policy Enforcement
- Records Management
- Tenant Relations
- Leasing and Sales
- Property Management
- Training and Mentoring
- Cash Management
- Staff Management
- Property Inspections
- Business Development
- Bilingual
Timeline
Assistant Property Manager
Wintergreen Lexury Apartments
12.2023 - Current
Assistant Property Manager
Northpointe Village Apartment Home (AMC)
01.2023 - Current
Manager in Training
Red Lobster
06.2022 - 01.2023
Herbalife Distributor
Fusion Wellness Club
02.2022 - 06.2022
Assistant Manager
Starmax Deming Theater
05.2009 - 01.2022
High School Diploma -
Horizon High School