Monica Medina
Humble,TX
Summary
Experienced receptionist proficient in managing multi-line phone systems and fostering strong client relationships. Demonstrated success in improving communication efficiency and providing outstanding customer service. Adept at handling payment processing and administrative tasks. Focused on contributing to team success and client satisfaction.
Overview
13
13
years of professional experience
Work History
Receptionist
Honest Diagnostic LLC
Houston, TX
09.2023 - 10.2025
- Answered incoming calls, directing inquiries to appropriate staff to enhance communication flow.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Processed payments and updated accounts, ensuring accurate balance records for customer transparency.
- Assisted customers by clearly explaining service options and recommendations.
- Kept accurate records of services performed for customer reference and warranty purposes.
- Provided detailed estimates for labor costs based on customer requests, facilitating informed decision-making.
- Ordered parts and supplies as needed
Team Leader Packing Department
Primary Arms Llc
Houston, Texas
06.2018 - 03.2023
- Trained new staff on operational procedures and company policies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Receptionist
Bishops Landing
Willis, Texas
05.2012 - 11.2017
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Processed payments accurately while following hotel financial protocols and procedures.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Coordinated with housekeeping to ensure timely room readiness for arriving guests.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Ensured that the front desk was adequately stocked with supplies throughout the day.
- Kept records of room availability and guest accounts, manually or using computers.
Education
High School Diploma -
Willis Highschool
Willis, TX05-2012
Skills
- Multi-line phone management
- Call management and scheduling
- Payment processing
- Record management
- Client relationship management
- Calendar coordination
- Collaboration and teamwork
- Telephone skills
Timeline
Receptionist
Honest Diagnostic LLC
09.2023 - 10.2025
Team Leader Packing Department
Primary Arms Llc
06.2018 - 03.2023
Receptionist
Bishops Landing
05.2012 - 11.2017
High School Diploma -
Willis Highschool