Monica Nunez
1 Cortez Ct,Fairfield
Summary
Dedicated, honest, customer service representative with over 25 years of experience. Skilled in providing excellent customer service, understanding products, contracts, conflict resolution, communication, and attention to detail, ensuring positive customer experiences and efficient operations.
Overview
1
1
Language
34
34
years of professional experience
Work History
Customer Service Rep
Avis Budget Rental PB&H LLC
Fairfield, Washington
07.2009 - Current
- Greeted customers and assisted in selecting desired vehicles to enhance customer satisfaction.
- Answer all questions and provide detailed information on vehicles and rental contract.
- Resolved and addressed customer complaints or disputes, ensuring positive outcomes and maintaining customer loyalty.
- Completed car reservations, verifying driver licenses and processing credit card payments for a seamless rental experience.
- Have a clear understanding of and provide info on rental policies and contracts.
- Inspect vehicles with customer and upon vehicles return.
- Evaluated vehicle inventory to determine availability and condition. of vehicles and potential customer needs.
- Provide strong communication skills to effectively interact with customers, use basic computer and mathematical skills to handle financial transactions.
- Effectively communicate with owners all business matters.
Customer Service
Laurel Company American Self Storage
Fairfield
01.2001 - 10.2011
- Responsible for managing the day-to-day operations of a storage facility.
- Manage customer relationships, handling payments, and maintaining the facility's inventory.
- Responsible for monitoring the facility for security and any signs of damage or wear and tear.
- Organized and secured records in the facility's database.
Car Rental Agent
Geiskopf's Enterprise
Fairfield
02.1995 - 06.2008
- Assisted customers with reservations, enhancing overall customer satisfaction and loyalty
- Assisting with managing vehicle inventory and ensured proper documentation for rentals
- Coordinated vehicle maintenance staff to meet company standards
- Reported any suspicious activity or incidents including customers attempting to commit fraud
- Conducted review of rental transactions to detect discrepancies or errors.
Cashier/Customer Service
Toys R Us
Fairfield
05.1992 - 02.1995
- Operated cash register and processed transactions, ensuring accuracy and timely service
- Greeted clientele and delivered exceptional customer service, enhancing overall shopping experiencee
- Assisted customers with product inquiries, facilitating informed purchasing decisions
- Processed customer returns according to store policy and exchanges while following company policies
- Worked effectively with team members to ensure smooth store operations
Education
Certificate of Technical Studies - Business Administration
ITT Technical Institute
Sacramento CA09-1993
High School Diploma -
Fairfield High School
205 E Atlantic Ave Fairfield CA 9453306-1989
Languages
Spanish
Limited
Timeline
Customer Service Rep
Avis Budget Rental PB&H LLC
07.2009 - Current
Customer Service
Laurel Company American Self Storage
01.2001 - 10.2011
Car Rental Agent
Geiskopf's Enterprise
02.1995 - 06.2008
Cashier/Customer Service
Toys R Us
05.1992 - 02.1995
Certificate of Technical Studies - Business Administration
ITT Technical Institute
High School Diploma -
Fairfield High School