Monica Ortiz
Reading,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Reading Hospital - Tower Health
Reading, PA
01.2016 - Current
- Reconciliation on House Census from Hospital units.
- Work on Telemetry Accounts.
- Managing missing Registration Work Que
- Follow up on Escan.
- Help out with Case management and social workers with updated documentations.
- Pending Direct Admissions from Bed Management.
- Admit Reading Rehabilitation physical therapy to the right units at their facility
- Answering phone calls from nurses and outside acute hospitals with admission help.
- Print out ID bands and Registration forms.
Medical Receptionist
Healthways Family Medical Center
Reading, PA
02.2002 - 07.2013
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Took messages from patients and promptly relayed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
Education
Associate in Specialized Business in Medical Assistant Science -
Berks Technical Institute
Wyomissing, PA01-2003
Skills
- HIPAA Compliance
- Medical Charting
- Referral Verification
- Payment Collection
- Insurance Verification
- Patient Registration
- Front Desk Operations
- Appointment Scheduling
- Patient callbacks
- Electronic Medical Records
- Co-payment collection
- Patient Scheduling
Timeline
Patient Access Representative
Reading Hospital - Tower Health
01.2016 - Current
Medical Receptionist
Healthways Family Medical Center
02.2002 - 07.2013
Associate in Specialized Business in Medical Assistant Science -
Berks Technical Institute
Similar Profiles
Jeremy BartmanJeremy Bartman
Healthcare Security Officer at Reading Hospital - Tower HealthHealthcare Security Officer at Reading Hospital - Tower Health
Tonya ConradTonya Conrad
Registered Nurse, Observation, Emergency Division at Reading Hospital - Tower HealthRegistered Nurse, Observation, Emergency Division at Reading Hospital - Tower Health
Keishla Santiago-RuizKeishla Santiago-Ruiz
Personal Care Technician at Reading Hospital - Tower HealthPersonal Care Technician at Reading Hospital - Tower Health