Monica Rodriguez
Houston
Summary
Dynamic Front End Manager with proven expertise in team leadership, cash handling, and customer service. Demonstrated ability to resolve complaints and enhance customer experiences, driving team performance and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front End Manager
Fiesta Mart
Houston
03.2025 - Current
- Oversaw daily operations of front-end staff and customer service activities.
- Managed cash handling processes and trained employees on register operations.
- Ensured compliance with company policies and procedures for front-end operations.
- Developed schedules for front-end staff to optimize coverage and service efficiency.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Collaborated with management on promotional events to drive customer engagement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
Team Leader
Old Garage
Houston
01.2023 - 03.2026
- Led team in daily operations and ensured smooth workflow.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new employees on safety procedures and equipment use.
- Provided feedback and support to team members during tasks.
- Offered training and support to keep team members motivated and working toward objectives.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
Education
High School Diploma -
Aldine High School
Houston, TX05-2026
Skills
- Cash handling
- Employee training
- Team leadership
- Customer engagement
- Communication skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front End Manager
Fiesta Mart
03.2025 - Current
Team Leader
Old Garage
01.2023 - 03.2026
High School Diploma -
Aldine High School