Monica Sequeira
Queens,NY
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Top Notch Billing and Services
Queens, NY
11.2022 - 02.2024
- Consult with patients or family members by calling to discuss their health.
- Educate patients about their condition, medication, and give them specific instructions.
- Develop a care plan to address their personal health care needs.
- Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
- Check-in on the patient regularly(monthly basis) and evaluate and document their progress
- Treat patients with empathy and respect and conduct oneself in a professional manner.
Airport Customer Service Agent
American Airlines
New York, NY
05.2014 - 08.2021
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
Education
Bachelor of Arts - Graphic Design
UPOLI
Skills
- Patient Education
- Patient Care Coordination
- Medical Data Collection
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Coordinator
Top Notch Billing and Services
11.2022 - 02.2024
Airport Customer Service Agent
American Airlines
05.2014 - 08.2021
Bachelor of Arts - Graphic Design
UPOLI
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