Dynamic Case Manager with a proven track record at Dignity Health, excelling in individualized counseling and adaptability. Demonstrated success in developing comprehensive care plans, significantly enhancing patient support. Skilled in EMR/EHR and fostering client empowerment, with a focus on achieving cost-reduction initiatives and improving client outcomes.
Hi, I’m
Monica Smith
Registered Nurse
Las Vegas,NV
Summary
Overview
10
years of professional experience
Work History
Dignity Health
Case Manager
04.2022 - Current
Job overview
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
AMNTampa, Florida
Care Coordinator
04.2017 - 04.2022
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Tidelands Waccamaw Community HospitalMyrtle Beach, South Carolina
Case Manager
12.2014 - 04.2017
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
Education
University of ScrantonScranton, PA
Bachelor of Science from Nursing Science
05-2013
University Overview
Skills
- Individualized counseling
- Patient support
- Utilization review
- EMR / EHR
- Documentation proficiency
- Cost-reduction initiatives
- Client empowerment
- Eligibility assessment
- Insurance regulations
- Utilization criteria
- Written and verbal communication
- Professionalism
- Social Services
- Adaptability
- Interviewing skills
- Case Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Dignity Health
04.2022 - Current
Care Coordinator
AMN
04.2017 - 04.2022
Case Manager
Tidelands Waccamaw Community Hospital
12.2014 - 04.2017
University of Scranton
Bachelor of Science from Nursing Science
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