Monika Boban
Hanover,MA
Summary
Dynamic professional with a proven track record at Oral Surgery South, adept in HIPAA compliance and offering exceptional organizational skills. Excelled in enhancing patient care through effective coordination and financial counseling, achieving high levels of patient satisfaction. Skilled in multitasking and fostering professional relationships, significantly improving operational efficiency.
Overview
30
30
years of professional experience
Work History
Treatment Coordinator
Oral Surgery South
Norwell, MA
06.2022 - Current
- Communicated with patients to ensure quality of care and develop care plans.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Demonstrated flexibility during changes to patient care practice.
- Provided emotional support and guidance to patients and their families.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Coordinated patient referrals to specialists and other healthcare services.
Customer Service Representative
Lincare
Hingham, MA
12.2017 - 06.2022
- Updated system with order specifics and customer details, preferences, and billing information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Manager on Duty
Norwell Dry Cleaners
Norwell, MA
06.1995 - 08.2017
- Interacted with customers regularly to ensure their needs were met.
- Trained new employees on company policies, job duties, and performance expectations.
- Provided guidance and support to team members when needed.
- Responded to customer questions regarding products, prices and availability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Complied with company policies, objectives and communication goals.
Education
Bachelor of Arts - Sociology
Northeastern University
Boston, MA05-2003
Skills
- HIPAA compliance
- Recordkeeping
- Financial counseling
- Dental insurance expertise
- Appointment scheduling
- Expertise of payment plans
- Multitasking
- Follow-up care
- Organizational skills
- Payment collection
Timeline
Treatment Coordinator
Oral Surgery South
06.2022 - Current
Customer Service Representative
Lincare
12.2017 - 06.2022
Manager on Duty
Norwell Dry Cleaners
06.1995 - 08.2017
Bachelor of Arts - Sociology
Northeastern University
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