Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Monika Sythor

Morton Grove,IL

Summary

Currently an undergraduate student at the University of Illinois at Chicago (UIC) pursuing a BS in Biology. Experienced in customer service roles, developing strong communication skills and building positive relationships. Possesses a natural inclination to assist others, maintaining a bright and enthusiastic demeanor while always eager to lend a helping hand.

Overview

5
5
years of professional experience

Work History

Crew Member

Village Creamery
06.2022 - Current
  • Provided exceptional customer service by greeting and assisting every customer in a friendly and professional manner
  • Strong collaboration skills with peers
  • Have been able to demonstrate strong communication skills by effectively conveying information about certain menu items to customers
  • Proactively addressed customer concerns such as allergies or preferences, or complaints, resolving issues promptly to ensure customer satisfaction

Grocery Associates

Amazon Fresh
11.2021 - 04.2023
  • Assisted customers in locating items and provided product recommendations based on their preferences
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special accommodations
  • Contributed to a positive work environment by fostering teamwork, communication, and mutual respect among colleagues
  • Handled customer inquiries regarding product availability, ingredients, allergens, etc

Dental Assistant

Schaumburg dentistry
07.2021 - 10.2021
  • Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
  • Provided chairside assistance to dentists during complex procedures such as root canals or extractions
  • Maintained strict adherence to infection control protocols, including proper handling and disposal of hazardous materials

Team Member/Cashier

Noodles & Company
12.2020 - 08.2021
  • Provided excellent customer service by greeting guests warmly, taking accurate orders, and answering menu questions
  • Operated the cash register efficiently, handling transactions with accuracy and care
  • Assisted in maintaining a clean and welcoming dining area, ensuring guests have an enjoyable experience
  • Collaborated with team members to support restaurant operations, including food prep, stocking, and cleaning tasks as needed

Team Member

Northbrook Drive Through Light Show
11.2020 - 01.2021
  • Directed vehicles safely and efficiently through the light show route while maintaining a positive and welcoming demeanor
  • Provided clear, courteous directions to guests while responding to any inquiries
  • Performed tasks such as greeting visitors, handing out materials, and providing information about the event

Education

Bachelor of Science - Biology

UIC
Chicago, IL

Skills

  • Customer service

Timeline

Crew Member

Village Creamery
06.2022 - Current

Grocery Associates

Amazon Fresh
11.2021 - 04.2023

Dental Assistant

Schaumburg dentistry
07.2021 - 10.2021

Team Member/Cashier

Noodles & Company
12.2020 - 08.2021

Team Member

Northbrook Drive Through Light Show
11.2020 - 01.2021

Bachelor of Science - Biology

UIC

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Monika Sythor