Monike Morales
Jonesboro,GA
Summary
Motivated professional with expertise in customer service and front office management. Demonstrates strong skills in conflict resolution, team coordination, and operational efficiency. Effectively enhances customer satisfaction through leadership and organized approaches in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Shift Leader
7-Eleven
Colorado Springs, CO
08.2024 - 11.2025
- Delivered customer service by addressing inquiries and resolving issues, enhancing customer satisfaction.
- Supported store operations and managed inventory, contributing to efficient daily workflow.
- Processed sales transactions and balanced cash drawers, ensuring financial accuracy.
- Completed daily finance audits.
Front Office Manager
La Quinta Inns & Suites
Colorado Springs, CO
06.2025 - 11.2025
- Managed daily front office operations, greeting guests, answering phone calls, and responding to emails to ensure seamless guest experience.
- Developed and optimized employee schedules to align staffing levels with demand and enhance service delivery.
- Ensured compliance with hotel policies, procedures, and local, state, and federal regulations to maintain operational integrity.
- Prepared reports and updated databases when needed.
- Assisted with applicant interviews and offering insight and feedback.
Front Office Manager
Baymont Inn and Suites
Colorado Springs, CO
02.2023 - 01.2024
- Led front office team to consistently deliver excellent customer service, fostering a positive guest experience.
- Managed the daily operations of the front office, greeted guests, answered phone calls and returned emails.
- Monitored front desk operations, identifying areas for improvement and implementing corrective actions.
- Coordinated with departments, ensuring seamless operation and effective communication across hotel functions.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
Housekeeping Supervisor
Hampton Inn & Suites
Colorado Springs, CO
03.2017 - 12.2022
- Conducted daily room inspections to ensure cleanliness and adherence to standards.
- Maintained inventory levels to support operational needs and prevent shortages.
- Created weekly staff schedules to optimize workforce allocation and meet guest demands.
Team Lead/Loyalty Representative
Comcast Cable and Xfinity Internet
Colorado Springs, CO
01.2015 - 02.2017
- Facilitated daily staff meetings to align team goals and priorities.
- Coached and trained staff to develop skills and improve service quality..
- Promoted customer promotional packages to increase sales and enhance customer experience.
- Focused on maintaining customer retention through engagement initiatives..
Manager
Thrifty Car Rental
Colorado Springs, CO
09.2012 - 01.2016
- Developed bi-weekly payroll processing system to streamline employee compensation
- Ensured vehicle compliance while overseeing accurate inventory management for fleet operations
Education
General Studies -
Grand Mesa High School
Collbran, COCollbran, CO
Skills
- Customer service
- Guest management
- Employee supervision
- Employee training and coaching
- Schedule optimization
- Inventory management
- Financial reporting
- Decision-making capabilities
- Conflict resolution
- Microsoft Suite
- Google Workspace
Timeline
Front Office Manager
La Quinta Inns & Suites
06.2025 - 11.2025
Shift Leader
7-Eleven
08.2024 - 11.2025
Front Office Manager
Baymont Inn and Suites
02.2023 - 01.2024
Housekeeping Supervisor
Hampton Inn & Suites
03.2017 - 12.2022
Team Lead/Loyalty Representative
Comcast Cable and Xfinity Internet
01.2015 - 02.2017
Manager
Thrifty Car Rental
09.2012 - 01.2016
General Studies -
Grand Mesa High School