Monique Alexander
Carmichael,CA
Summary
Experienced Assistant Store Manager with 16 years in retail operations, customer service, and team coaching. Skilled in scheduling, merchandising, and store recovery, with a strong focus on efficient daily execution and high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Kohl’s
Vacaville, CA
10.2012 - Current
- Directed daily store operations, aligning associates with sales, service, and recovery priorities.
- Trained and coached team members on customer engagement, POS procedures, and floor standards.
- Monitored merchandising execution to maintain brand presentation and inventory organization.
- Scheduled coverage and balanced labor needs to support traffic patterns and sales floor demands.
- Performed acting store manager duties while store manager was on leave.
- Worked at Various locations
Assistant Store Manager
June Shoes
Visalia, CA
05.2010 - 10.2012
- Partnered with leadership to reduce shrink through compliance, zone coverage, and loss prevention practices.
- Evaluated team performance and provided feedback to improve productivity and operational consistency.
- Resolved customer issues quickly, reinforcing service recovery and loyalty standards.
- Supported inventory processes, including shipment flow, stockroom accuracy, and replenishment.
Education
High School Diploma -
Dinuba High School
Dinuba, CASkills
- Retail operations
- Inventory control
- Customer service
- Customer experience
- Customer engagement
- Customer relations
- Problem-solving
Timeline
Assistant Store Manager
Kohl’s
10.2012 - Current
Assistant Store Manager
June Shoes
05.2010 - 10.2012
High School Diploma -
Dinuba High School