Monique Conley

• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
• Interviewed patients to verify and update clinical and demographic records.
• Organized patient records to research records, extract medical information and review records for completeness and accuracy.
• Scheduled appointments for patients at Veteran Administration Medical Center/Physical and Occupational Therapy..
• Used Vista and GUI to maintain and record patient data and generate reports.
• Mailed patient appointment letters.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.

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• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Communicated with primary care offices and insurance companies to obtain authorization.
• Answered over 50 telephone calls per 8 hour to handle rescheduled, missed and reassigned visit requests.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Verified insurance eligibility and coverage for patients.
• Handled customer service inquiries in person, via telephone and through email.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Answered incoming calls, scheduled appointments and filed medical records.