Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Monique Howard
Starkville,MS
Summary
Overview
17
years of professional experience
Work History
Newk's Eatery
Server
09.2019 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Starkville Manor
Housekeeping Attendant
06.2017 - 08.2019
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Sitel
Customer Service Representative
02.2007 - 01.2010
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Central Kitsap High SchoolSilverdale, WA
Diploma from Required
06.1998
University Overview
Skills
- Daily Specials Memorization
- Order Delivery Practices
- Food Delivery
- Supply Restocking
- Food Running
- Service Prioritization
- Quality Control
Timeline
Server
Newk's Eatery
09.2019 - Current
Housekeeping Attendant
Starkville Manor
06.2017 - 08.2019
Customer Service Representative
Sitel
02.2007 - 01.2010
Central Kitsap High School
Diploma from Required
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