Monique Mayfield
Centralia,MO
Summary
Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Patient Account Representative
University Physicians
Columbia, MO
12.2018 - Current
- Served as the main point of contact for communication between third-party collection agencies and Continuum/Aspirion.
- Conducted audits of inventory and ensured accurate balance reconciliation
- Managed team email and processed financial assistance requests and requests for close and returns from collection agencies
- Addressed and resolved customer complaints and concerns.
- Remained up-to-date on all UP financial assistance programs and procedures.
- Responsible for reviewing and managing inventory reports to maintain accuracy for third party liability payers. Reviewed and kept track of payment distributions and issues.
Patient Account Representative
Hospital Patient Accounts/MU Healthcare
Columbia, MO
09.2017 - 12.2018
- Processed medical claims efficiently and accurately
- Processed denials, appeals, and performed follow-up tasks for medical claims.
- Interacted with health insurance providers to discuss coverage and claims
- Maintained a rep list with the aim of decreasing AR days.
Distribution Specialist
Covenant Medical Center
Lubbock, TX
02.2015 - 07.2017
- Generated reports detailing current inventory levels, order status updates, delivery tracking information .
- Monitored inventory levels to ensure adequate stock is available at all times.
- Conducted periodic physical counts of inventory items in order to reconcile discrepancies between actual stock levels and system records.
- Ordered medical supplies to keep par levels in acceptable range.
- Set up, cleaned and stocked examination rooms with medical supplies.
Commercial Lines Rater
Columbia Insurance Agency
Columbia, MO
02.2000 - 07.2007
- Reviewed commercial insurance billing documents for accuracy and completeness.
- Processed payments, refunds, cancellations, adjustments, and other transactions related to commercial insurance billing.
- Verified policyholder information and updated customer accounts accordingly.
- Communicated with underwriters concerning changes to policies or coverage levels.
Education
Some College (No Degree) - Biological and Physical Sciences
Southwestern Oklahoma State University
Weatherford, OKSkills
- HIPAA Compliance
- Follow-up skills
- Medical terminology knowledge
- Insurance Verification
- Medical Billing
- Bookkeeping procedures
- Verbal and written communication
- Reporting and auditing
Timeline
Patient Account Representative
University Physicians
12.2018 - Current
Patient Account Representative
Hospital Patient Accounts/MU Healthcare
09.2017 - 12.2018
Distribution Specialist
Covenant Medical Center
02.2015 - 07.2017
Commercial Lines Rater
Columbia Insurance Agency
02.2000 - 07.2007
Some College (No Degree) - Biological and Physical Sciences
Southwestern Oklahoma State University
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