Monique Orr
Savannah,GA
Summary
Proven track record in enhancing customer loyalty and streamlining processes, demonstrated during my tenure at Quality Inn. Excelled in customer service and time management, adeptly handling high-stress situations and improving operational efficiency. Leveraged listening skills and cash handling expertise to exceed employer expectations, contributing to significant positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Hearts Homecare
Savannah Ga
07.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Front Desk Receptionist
Lawton Construction & Restoration
Atlanta Ga
05.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Sales and Marketing Intern
Insurance Technologies
08.2022 - 10.2024
- Demonstrated willingness and interest in learning new tasks and skills.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Enhanced overall efficiency by optimizing internal processes related to sales documentation management.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
Warehouse Assistant
Phoenix Transload
Savannah, GA
01.2024 - 08.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Customer Service Representative
Quality Inn
Savannah Ga
07.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Savannah High School
Savannah, GASkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Accomplishments
- Giving a great presentation at work.
- Beating sales targets.
- Training for and completing a marathon.
- Organizing a successful charity event.
- Mentoring a coworker or fellow student.
- Making or saving the company money.
- Exceeding expectations.
- Improving customer experience.
- Introducing innovation.
- Leading a team that achieved positive, measurable results.
- Reducing inefficiencies.
Affiliations
the drive to be accepted by others and perform well to meet their expectations
Certification
CNA , high school diploma , cpr ,
Excel , Microsoft
Timeline
CNA
Hearts Homecare
07.2024 - Current
Front Desk Receptionist
Lawton Construction & Restoration
05.2024 - 12.2024
Warehouse Assistant
Phoenix Transload
01.2024 - 08.2024
Sales and Marketing Intern
Insurance Technologies
08.2022 - 10.2024
Customer Service Representative
Quality Inn
07.2021 - 10.2023
High School Diploma -
Savannah High School