Monique Parmer
Cheektowaga ,NY
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Versatile supervisor with advanced personal and inventory management experience. Creates success in learning new processes, maintaining professional environments and taking the lead in development of subordinates. Attentive 10 years of medical terminology, goal driven, and works exceedingly well under pressure.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
MLM Hearing
Blasdell NY
04.2023 - Current
- Coordinated patient scheduling to enhance operational efficiency and reduce wait times.
- Managed communication between patients, healthcare providers, and insurance companies to ensure seamless care transitions.
- Developed patient education materials to empower individuals in managing their health effectively.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
Clinical Lead
WellNow Urgent Care
Cheektowaga, NY
09.2020 - 11.2024
- Collaborated closely with other healthcare professionals to ensure continuity of care for patients across multiple settings.
- Provided clinical leadership and direction to multidisciplinary teams, ensuring high standards of care for patients.
- Organized regular team meetings to discuss caseloads, review progress towards objectives and identify any areas requiring further support or attention.
- Assisting with employer driven physicals, work related injuries, and other Occupational Medicine visits including but not limited to: urine drug screens, breath alcohol testing, spirometry, audiograms, vision screening, etc.
- Obtain vital signs
- Maintain/assist on telemedicine visits.
- Conduct point of care testing
- Registering patients/ conducting RTE on health insurances.
- EMR experience.
- Insurance verification.
Assistant Site Manager
Community Services For Every1
Buffalo, NY
07.2019 - 11.2021
- Resolved conflicts among workers regarding job responsibilities or performance issues quickly and efficiently.
- Provided guidance to subordinates as needed to ensure smooth workflow throughout the duration of each project.
- Medication administration
- Audited and maintained inventories, supplies and equipment.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Developed training modules and documentation to train staff.
Supervisor
DePaul Healthcare
Buffalo, NY
01.2017 - 02.2020
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Medication administration
- Established and enforced clear goals to keep employees working collaboratively.
- Discontinuing and adding medications per Doctor orders.
- Monitor work performance of RCA,PCA,HHA to assure residents receive the assistance they require.
IRA Specialist
People Incorporated
Grand Island, NY
01.2015 - 11.2018
- Documented and filed patient health reports and charts.
- Transport individuals to program
- Assisted individuals with daily living and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Administered necessary medications as directed by care plans.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
Supervisor
Carters
Niagara Falls, NY
03.2013 - 08.2018
- Assists with weekly inventory.
- Complied with company policies, objectives and communication goals.
- Lead and generate sales, manage payroll and schedules.
- Cash bank drop offs
- Ensure all staff is providing top quality customer service skills.
- Established and enforced clear goals to keep employees working collaboratively.
- Establish and maintain customer focus; model brands service standards, build customer loyalty, lead customer service mode.
Education
Bachelor of Science - Nursing
Genesee Community College
Batavia, NY11.2027
Skills
- Problem Solving
- Time Management
- Clinical Decision Making
- Active Listening
- Medication Administration
- Conflict resolution
- Critical Thinking
Timeline
Patient Care Coordinator
MLM Hearing
04.2023 - Current
Clinical Lead
WellNow Urgent Care
09.2020 - 11.2024
Assistant Site Manager
Community Services For Every1
07.2019 - 11.2021
Supervisor
DePaul Healthcare
01.2017 - 02.2020
IRA Specialist
People Incorporated
01.2015 - 11.2018
Supervisor
Carters
03.2013 - 08.2018
Bachelor of Science - Nursing
Genesee Community College