Monisa Chislom-Cole
Warrensville Heights
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
34
34
years of professional experience
Work History
Office Manager
R.A. Prince Funeral Services
Maple Heights
04.2003 - Current
Customer Service answer the telephone
Meet with families and plan funeral services
Handle payroll
Assign employee to work funeral services
Process the insurance for customers
Create obituary programs for families
Process death certificates
Order graves.
All manuscript tying and filing maintenance
Sell Headstone to clients
Handle all billing for the company
Order supply's
Handle and process the company's mail
Switchboard Operator
Central Insurance Agencies
Beachwood
03.1992 - 05.2002
I answered eighteen extensions
Filing
Typing all reports
Processed the company mail
Customers Services
Took message for the all Agents
Education
High School Diploma -
Regina High School
South Euclid Lyndhurst06.1979
Skills
- CRM and Office Management Software
- Budgetary Planning
- Payroll administration
- Customer service
- Billing management
- Scheduling and Coordinating
- Technical Proficiency
Notary public
- Typing 85 wpm
- Able to work in a busy atmosphere and get the job done.
- 19 years experience
Timeline
Office Manager
R.A. Prince Funeral Services
04.2003 - Current
Switchboard Operator
Central Insurance Agencies
03.1992 - 05.2002
High School Diploma -
Regina High School