Montrell Jones-Blathers
Madison,MN
Summary
Dynamic leader with a proven track record at Chuck E Cheese, adept in team management and employee training. Excelled in enhancing customer service, reducing turnover by implementing innovative programs, and streamlining operations. Demonstrates exceptional organizational skills and a commitment to excellence, achieving significant improvements in team performance and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Chuck E Cheese
04.2021 - 04.2022
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Closed store everynight
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Program Leader
Mmsd
06.2022 - 08.2022
- Implemented well-received activities and events.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Attended professional meetings and conferences to maintain and improve professional competence.
Closing Manager
Naf Naf Grill
09.2022 - 05.2023
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Enhanced communication and partnership between staff and vendors.
- Directed, organized and controlled closing functions for sites in multiple states.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Kitchen Manager
Chipotle Grill
09.2023 - 04.2024
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Crew Shift Leader
Dunkn Donuts
02.2024 - 07.2024
- Set performance goals for individual team members and created reward systems and contests.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
Education
High School Diploma -
Vel Phillips Memorial High School
201 S Gammon Rd, Madison, WI 5371706-2021
Skills
- Employee training
- Team management
- Team building
- Self motivation
- Physical strength and stamina
- Time management abilities
- Organizational skills
Timeline
Crew Shift Leader
Dunkn Donuts
02.2024 - 07.2024
Kitchen Manager
Chipotle Grill
09.2023 - 04.2024
Closing Manager
Naf Naf Grill
09.2022 - 05.2023
Program Leader
Mmsd
06.2022 - 08.2022
Assistant Manager
Chuck E Cheese
04.2021 - 04.2022
High School Diploma -
Vel Phillips Memorial High School
Similar Profiles
Johnathan WatsonJohnathan Watson
Assistant Manager at Chuck E CheeseAssistant Manager at Chuck E Cheese
Jose LemusJose Lemus
Game Operator at Chuck E CheeseGame Operator at Chuck E Cheese
Gabriel HendersonGabriel Henderson
Cashier at Chuck E CheeseCashier at Chuck E Cheese