Monya Parchman
Jacksonville,FL
Summary
Offering solid foundation in customer service and conflict resolution, eager to learn and grow in professional environment. Brings keen understanding of financial processes and ability to handle sensitive information accurately. Ready to use and develop communication and negotiation skills in Desired Position role.
Overview
2
2
years of professional experience
Work History
Collections Agent
Credit One Bank N.A.
Jacksonville
04.2023 - 02.2025
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Provided guidance on legal matters concerning collection procedures.
Customer Service Representative
Well Trans
Indianapolis, Indiana
09.2022 - 04.2023
- Coordinated appointment schedules for patients.
- Reviewed patient eligibility under medicaid and medicare.
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Graduation Alliance
Indianapolis, INSkills
Problem solving
Communication
Negotiation
Timeline
Collections Agent
Credit One Bank N.A.
04.2023 - 02.2025
Customer Service Representative
Well Trans
09.2022 - 04.2023
Graduation Alliance