Morgan Bruce
York,Pennsylvania
Summary
Dynamic Key Manager at Texas Roadhouse with a proven track record in conflict resolution and customer service. Successfully led a team of over 80, enhancing employee satisfaction, and driving sales through providing proper training. Proficient in Microsoft Excel, and adept at handling money and analytical situations. Works well independently or as a team, and shifts positions appropriately.
Overview
3
3
years of professional experience
Work History
Key Manager
Texas Roadhouse
York, PA
11.2024 - Current
- Led and managed a team of over 80 employees, including training and interviews.
- Helped create flyers and social media posts to promote certain specials and charity events.
- Conducted daily group meetings to ensure communication of goals, updates, and specific expectations for the day.
- Solved employee conflicts, maintaining a positive work environment.
- Planned and organized special events for employees.
- Addressed customer complaints and concerns promptly, improving customer satisfaction.
- Effectively handled emergency situations, including staffing shortages, customer complaints, and unexpected equipment failures.
- Carried out opening and closing processes, and effectively handled large sums of money.
- Tracked employee stats and restaurant sales successfully in Microsoft Excel
Sales Lead
Francesca's Boutique
York, PA
11.2021 - 10.2023
- Identified customer needs by asking questions and advising on best solutions.
- Effectively updated boutique floor plans to be visually appealing according to current seasons and holidays.
- Trained and mentored new hires.
Education
Business Administration
Harrisburg Area Community College
Harrisburg, PA01-2026
Skills
- Customer service
- Project management
- Microsoft Excel
- Store organization
- Operations management
- Conflict resolution
- Adaptability and flexibility
- Product sales
- Reliability
- Sales monitoring
Accomplishments
- Future Business Leaders of America member
- National Art Honors Society member
- Business Innovations Club member
Affiliations
- Photographer
Timeline
Key Manager
Texas Roadhouse
11.2024 - Current
Sales Lead
Francesca's Boutique
11.2021 - 10.2023
Business Administration
Harrisburg Area Community College
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