Morgan Carter
Chatsworth,GA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
15
15
years of professional experience
Work History
Cashier
Flash Foods
Cochran, GA
08.2012 - 07.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, and gift card.
- Cleaned the store and stocked shelves,
Customer Service Representative
Mohawk Carpet
East Dublin, GA
05.2002 - 05.2003
- Entered orders received from Sales representatives.
- Answered questions about dates on carpet status.
- Performed various administrative tasks including filing, scanning, data entry.
Customer Service Representative
Delta Air Lines, Inc
Atlanta, GA
04.1998 - 05.1999
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled credit card declines and returned tickets by mail with an incorrect address.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associates in Business Office - Business Management
Heart of Georgia Technical College
Dublin, GA06-2002
High School Diploma -
McIntosh High School
Peachtree City, GA06-1996
Skills
- Customer Assistance
- ID Verification
- Customer Service
- Conflict Resolution
- Written and verbal communication
- Cash Handling
- POS Systems
- Drawer balancing
- Payment Processing
Timeline
Cashier
Flash Foods
08.2012 - 07.2013
Customer Service Representative
Mohawk Carpet
05.2002 - 05.2003
Customer Service Representative
Delta Air Lines, Inc
04.1998 - 05.1999
Associates in Business Office - Business Management
Heart of Georgia Technical College
High School Diploma -
McIntosh High School
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