Hi, I’m
Morgan Jackson
Bonifay,FL
Summary
Seeking to explore new communication and customer service techniques aimed at enhancing performance in the future career field, which involves working with patients. Dedication propels the pursuit to expand knowledge and skills, ensuring the delivery of optimal patient care and support while assisting medical staff in meeting critical needs.
Overview
1824
years of professional experience
Work History
Benihana
Server
02.2023 - 09.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
IHOP
Server
06.2021 - 01.2023
Job overview
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked server areas with supplies before, during and after shifts.
Waffle House
Server
11.2019 - 07.2021
Job overview
- Managed approximately 30 incoming calls per day from customers.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
Clark Talent
Actress
01.201 - 07.2021
Job overview
- Memorized basic scripts and dialogue for television appearances and auditions.
- Acted in two critically-acclaimed productions.
- Houghton Mifflin Harcourt (children's textbook company)
- Universal Studios Diagon Alley (grand opening commerical)
- Increased interest and participation through effective audience engagement and interaction.
- Combat training
Dial America
CSR
03.2020 - 06.2020
Job overview
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of Reliacard for unemployment, exchanged guidelines, payment policies and security practices.
- Audited customer account information to identify issues and develop solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set up and activated customer accounts to enable use of funds off card.
Education
University of Central FloridaOrlando, FL
Bachelor of Science from Health Sciences Pre-clinical
05.2025
University Overview
- National Honors Society Member
- Straight A student
- Ranked in Top 10% of university
- Going for Bachelors degree
Skills
- Sales expertise
- Customer assistance
- Excellent communication skills through cash register operation
- Memorization
- Remaining professional and respectful at all times
- Effective time management
- Excellent teamwork making tasks more efficient and faster
- Food handling and sanitization
- Taking initiative on tasks before they become prioritized
- Cleaning and restoring workplace
- Creative
Timeline
Server
Benihana
02.2023 - 09.2023
Server
IHOP
06.2021 - 01.2023
CSR
Dial America
03.2020 - 06.2020
Server
Waffle House
11.2019 - 07.2021
University of Central Florida
Bachelor of Science from Health Sciences Pre-clinical
Actress
Clark Talent
01.201 - 07.2021