Morgan O'Neil
Fraser,CO
Summary
Proven track record in enhancing customer satisfaction and sales outcomes, exemplified during tenure at Farmers Insurance Agency. Skilled in customer needs assessment and account management, adept at resolving complaints and managing incoming calls. Achieved significant improvements in customer service delivery through effective problem-solving and prioritization of client needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
Farmers Insurance Agency
12.2023 - 05.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Sales Associate
BJammin Inc
08.2022 - 11.2023
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Middle Park High School
Granby, CO05.2024
Skills
- Incoming Call Management
- Customer Needs Assessment
- Customer Complaint Resolution
- Account Management
Timeline
Customer Service Sales Representative
Farmers Insurance Agency
12.2023 - 05.2024
Sales Associate
BJammin Inc
08.2022 - 11.2023
High School Diploma -
Middle Park High School
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