Morgan Organisciak
Montrose,PA
Summary
Proven to excel in fast-paced environments, I leveraged my customer service and time management skills at Dunkin' Donuts to enhance service delivery and operational efficiency. My ability to collaborate effectively and solve problems ensured high-quality outcomes, contributing significantly to team success and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Crew Member
Dunkin' Donuts
08.2023 - 09.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Hostess
Massimo's Original Italina Pizzeria & Restaurant
09.2022 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Crew Member
Dunkin' Donuts
05.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Dishwasher/Prep Cook
VFW Post 5642
08.2019 - 08.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Bachelor of Science - Business Administration/Hospitality Management
Keystone College
La Plume, PA05.2025
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Cash Handling
Safe Food Handling
Active Learning
Punctuality
Timeline
Crew Member
Dunkin' Donuts
08.2023 - 09.2024
Hostess
Massimo's Original Italina Pizzeria & Restaurant
09.2022 - 06.2023
Crew Member
Dunkin' Donuts
05.2022 - 09.2022
Dishwasher/Prep Cook
VFW Post 5642
08.2019 - 08.2021
Bachelor of Science - Business Administration/Hospitality Management
Keystone College
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