Morgan Smith
Beaumont,TX
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Collections Specialist
Common Cents Credit Union
Beaumont, TX
06.2022 - Current
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Performed skip-tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Recorded information about the status of collection efforts.
- Accepted and processed customer payments and applied toward account balances.
- Analyzed account histories, monitored payments, reconciled discrepancies, and updated customer information in the database.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Member Service Representative
Common Cents Credit Union
Beaumont, TX
02.2021 - 06.2022
- Collected deposits or payments and arranged for billing.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Answered incoming calls regarding membership benefits and services.
- Verified identity information on new accounts using established procedures.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Performed cash-handling duties such as deposits and withdrawals for members' accounts.
- Greeted customers in a friendly and professional manner.
- Processed cash and check deposits every day.
- Enhanced member relationships by providing excellent service during each interaction.
Janitor
One City Church
Beaumont, TX
01.2021 - 02.2021
- Serviced, cleaned, and restocked restrooms.
- Replenish bathroom supplies such as soap, paper towels, and toilet tissue.
- Sweep, mop, and vacuum floors of all areas.
- Dusted furniture, machines, or equipment.
- Monitored building security and safety by locking doors or avoiding hazards.
- Clean windows, walls, ceilings, carpets, and furniture in assigned areas.
- Organized custodial closets to easily find equipment and supplies.
Early Childhood Educator
Younger Years Daycare
Lumberton , TX
02.2020 - 01.2021
- Maintained daily records of individual activities, behaviors, meals, and naps.
- Organized creative and fun activities, enhancing children's physical, emotional, and social well-being.
- Provided a safe and stimulating learning environment for young children.
- Organized indoor and outdoor playtime activities to promote the physical and mental development of children.
- Read stories to children and taught painting, drawing, and crafts.
- Taught children foundational skills in colors, shapes, and letters.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
Barista
Starbucks
Beaumont , TX
08.2018 - 02.2020
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Demonstrated techniques for using multiple beverage machines with new team members.
- Cleaned and sanitized service or seating areas, complying with health protocols and food safety standards.
- Collected payments and provided accurate change.
- Assisted in the preparation of baked goods including muffins, cookies, scones, and cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Washed and cleaned coffee maker, french press, and espresso machine to remove mineral and hard water deposits.
- Prepared and served hot or cold beverages.
Childcare Specialist
Little Hawks Early Childhood Center
Sour Lake, TX
12.2017 - 08.2018
- Communicated with parents about daily activities and any concerning behaviors.
- Observed and monitored children's play activities.
- Managed administrative program tasks such as taking attendance, updating logs, and tracking supplies.
- Sanitized toys and tables to maintain a clean, safe environment.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Instructed children on good sanitary habits when washing hands, using the bathroom, or eating.
Childcare Specialist
Children's World Daycare
Sour Lake, TX
02.2017 - 12.2017
- Cared for children of various ages and assisted with feeding, dressing, and daily activities.
- Read stories to children, facilitated discussions, and tied books into learning opportunities.
- Sanitized toys and tables to maintain a clean, safe environment.
- Supervised indoor and outdoor playtime activities while ensuring the safety of the children.
- Dressed children and changed diapers.
- Communicated with parents about daily activities and any concerning behaviors.
Education
High School Diploma -
Hardin Jefferson High School
Sour Lake05-2018
Bachelor of Arts - Counseling Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Decision-Making
- Active Listening
- Attention to Detail
- Verbal Communication
- Microsoft Office
- Organizational Skills
- Customer Relations
Timeline
Collections Specialist
Common Cents Credit Union
06.2022 - Current
Member Service Representative
Common Cents Credit Union
02.2021 - 06.2022
Janitor
One City Church
01.2021 - 02.2021
Early Childhood Educator
Younger Years Daycare
02.2020 - 01.2021
Barista
Starbucks
08.2018 - 02.2020
Childcare Specialist
Little Hawks Early Childhood Center
12.2017 - 08.2018
Childcare Specialist
Children's World Daycare
02.2017 - 12.2017
High School Diploma -
Hardin Jefferson High School
Bachelor of Arts - Counseling Psychology
Southern New Hampshire University
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