Morgan Steele
Springfield,MO
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Applebees through expert handling of food allergy concerns and prompt resolution of complaints. Skilled in POS operation and time management, adept at maintaining high standards of hygiene and service. Excelled in upselling, significantly contributing to revenue growth.
Overview
6
6
years of professional experience
Work History
Server
Applebees
04.2024 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Walmart
05.2019 - 04.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS terminals and cash drawer balancing.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Education
Bachelor of Science - General Business
Missouri State University
Springfield, MO05-2025
MBA - Marketing
Missouri State University
Springfield, MO05-2026
Skills
- Daily specials memorization
- Hostess support
- Food inspection
- Order delivery practices
- Table resetting
- POS operation
- Retail loss prevention
- Upselling
- Time management
- Customer support
- Transaction accuracy
- Retail merchandising expertise
Timeline
Server
Applebees
04.2024 - Current
Sales Associate
Walmart
05.2019 - 04.2022
Bachelor of Science - General Business
Missouri State University
MBA - Marketing
Missouri State University
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