Morgan Thrapp
Mt. Pleasant,Texas
Summary
A dependable worker with mechanical abilities and acquainted with several different processes such as CAD/CNC and metal lathes with a considerable investment in drone technology. Additionally, an IT expert with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
5
5
years of professional experience
Work History
IT Help Desk Technician
LeTourneau University
Longview, TX
07.2024 - Current
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
Intern Mechanic
Mt. Pleasant AutoWorx
Mt. Pleasant, TX
04.2024 - 07.2024
- Operated lifts safely to raise vehicles for access during maintenance procedures.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Physically performed painting, loading/unloading, pressure washing, and errands.
IT Intern
Chapel Hill ISD
Mt. Pleasant, TX
06.2020 - 04.2024
- Provided technical support to end users on various software applications.
- Performed troubleshooting on various software applications and systems.
- Collaborated with professionals to escalate problem resolution, filtering inquiries to appropriate technology professionals.
Education
High School Diploma -
Chapel Hill ISD
Mt. Pleasant, TX05-2023
Bachelor of Science - Unmanned Aviation Systems
LeTourneau University
Longview, TXSkills
- Customer service
- Machine operation
- Quality control
- Technical troubleshooting
- Equipment maintenance
- Drone navigation
- Automotive mechanics
Timeline
IT Help Desk Technician
LeTourneau University
07.2024 - Current
Intern Mechanic
Mt. Pleasant AutoWorx
04.2024 - 07.2024
IT Intern
Chapel Hill ISD
06.2020 - 04.2024
High School Diploma -
Chapel Hill ISD
Bachelor of Science - Unmanned Aviation Systems
LeTourneau University
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